Iuliia Blizniukova

Reservations and table bookings
•Ascertaining levels of customer satisfaction
•Doing financial paper works
•Making list of restaurant profiles.

Interaction with customers at all levels, general maintenance
•Able to spot a sales opportunity to up sell products and service to existing or potential guests
•Knowledge of all products and able to confidently give descriptions to a customer
•Resolve guests concerns in a prompt manner

Greet guests personally as they enter into the establishment
•Receive and record dining reservations on the telephone
•Ensure the proper setup of dining and service areas
•Present menus, make recommendations and take orders

Greet customers and provide them with information regarding products and services
•Respond to customers complaints and take necessary action to resolve their issues
•Take payment in exchange of items or merchandise sold.

Manage all aspects including the selection, development and performance management of colleagues, optimizing profits and increasing sales.
•Promote the use of up selling techniques to exceed guest expectations and increase revenue by providing specialist advice on food and beverages.
•Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.
•Prepare colleague schedules, which allow for appropriate service while controlling labor costs and over time.
•Ensure the correct and consistent service techniques for various events demonstrate by all colleagues.

•Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
•Communicate with the General Manager and Chef to discuss menus, marketing strategies and guest feedbacks and concerns.
•Monitor all aspects of food and beverage quality and hygiene, take immediate corrective action when required and inform the General Manager.
•Maintain optimum stock levels to ensure smooth running of operations to cater the guests demand.
•Monitor customer satisfaction and respond to customer feedback.
•Closely monitors the cashiering function of the outlet.