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Iuliia Blizniukova, Assistant Restaurant Manager

Iuliia Blizniukova

Assistant Restaurant Manager·THE HUTCH LLC

United Arab Emirates

Master's degree, Law

Work experience

Total years of experience: 12 years, 2 months

Assistant Restaurant Manager

December 2015 - Present

THE HUTCH LLC

December 2015 - Present

Company industry:
Hospitality & Accomodation
Job role:
Management

Service Executive

October 2013 - December 2013

Jumeirah International

United Arab Emirates

October 2013 - December 2013

Reservations and table bookings
•Ascertaining levels of customer satisfaction
•Doing financial paper works
•Making list of restaurant profiles.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Service Executive

January 2012 - September 2012

Jumeirah International

United Arab Emirates

January 2012 - September 2012

Interaction with customers at all levels, general maintenance
•Able to spot a sales opportunity to up sell products and service to existing or potential guests
•Knowledge of all products and able to confidently give descriptions to a customer
•Resolve guests concerns in a prompt manner

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Head

June 2010 - September 2010

Morey's Piers

United States

June 2010 - September 2010

Greet guests personally as they enter into the establishment
•Receive and record dining reservations on the telephone
•Ensure the proper setup of dining and service areas
•Present menus, make recommendations and take orders

Company industry:
Entertainment
Job role:
Management

Hostess

June 2009 - September 2009

Morey's Piers

United States

June 2009 - September 2009

Greet customers and provide them with information regarding products and services
•Respond to customers complaints and take necessary action to resolve their issues
•Take payment in exchange of items or merchandise sold.

Company industry:
Entertainment
Job role:
Customer Service and Call Center

-

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Manage all aspects including the selection, development and performance management of colleagues, optimizing profits and increasing sales.
•Promote the use of up selling techniques to exceed guest expectations and increase revenue by providing specialist advice on food and beverages.
•Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.
•Prepare colleague schedules, which allow for appropriate service while controlling labor costs and over time.
•Ensure the correct and consistent service techniques for various events demonstrate by all colleagues.

•Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
•Communicate with the General Manager and Chef to discuss menus, marketing strategies and guest feedbacks and concerns.
•Monitor all aspects of food and beverage quality and hygiene, take immediate corrective action when required and inform the General Manager.
•Maintain optimum stock levels to ensure smooth running of operations to cater the guests demand.
•Monitor customer satisfaction and respond to customer feedback.
•Closely monitors the cashiering function of the outlet.

Job role:
Other

Education

Law

July 2011

July 2011

Master's degree, Law

Ukraine

Skills

CAJERO
Beginner
CAJERO
Beginner
COACHING
Beginner
COACHING
Beginner
COUNSELING
Beginner
COUNSELING
Beginner
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
FINANCIAL
Expert
FINANCIAL
Expert
GENERAL MANAGEMENT
Beginner
GENERAL MANAGEMENT
Beginner
MANAGEMENT
Beginner
MANAGEMENT
Beginner
MARKET PLANNING
Beginner
MARKET PLANNING
Beginner
MICROSOFT WORKS
Expert
MICROSOFT WORKS
Expert
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate