Ivy Cuento, Fraud and Claims Specialist

Ivy Cuento

Fraud and Claims Specialist

Wells Fargo Bank of America

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Broadcast communication
Experience
14 years, 0 Months

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Work Experience

Total years of experience :14 years, 0 Months

Fraud and Claims Specialist at Wells Fargo Bank of America
  • Philippines - Taguig
  • March 2020 to October 2020

review and process customers claims on their debit account, decide if claims need to be paid, follow up on pending claims, providing information to the customer as to when they will receive their funds back

Research and Remediation Analyst at Wells Fargo Bank of America
  • Philippines - Taguig
  • September 2019 to March 2020

filing customers claims either on their debit or checking account, doing research on the accountant charges and card activities, checking if account has been fraudulently used.

Customer Services Executive at Inspiro Relia Inc
  • Philippines
  • November 2006 to September 2019

Education

Bachelor's degree, Broadcast communication
  • at Polytehnic University of the Philippines
  • May 2006

-internship to both radio and tv production- underwent practical training, actual applications and active participation on broadcast journalism - organized and lead events and projects on community services - grant scholarship from Elementary to College with maintaining grades - attended seminars about knowledge on radio and tv production

Specialties & Skills

Fraud Detection and Investigation
Mass Communication
Team Leadership
Training and Development
Customer Experience
excellent communication skills, leadership, critical thinking and fast decision making
Time Management
Teamwork
Problem Solving
Team Leadership

Languages

Filipino
Native Speaker

Hobbies

  • Reading, listening to good music
    -gained awards for being the top agent and team leadership -awarded as the Enterprise's best in customer satisfaction - part of the Global Expert Team that handles training and development of new hires