Ivy Cuento, Fraud and Claims Specialist

Ivy Cuento

Fraud and Claims Specialist

Wells Fargo Bank of America

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Broadcast communication
الخبرات
14 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 0 أشهر

Fraud and Claims Specialist في Wells Fargo Bank of America
  • الفلبين - Taguig
  • مارس 2020 إلى أكتوبر 2020

review and process customers claims on their debit account, decide if claims need to be paid, follow up on pending claims, providing information to the customer as to when they will receive their funds back

Research and Remediation Analyst في Wells Fargo Bank of America
  • الفلبين - Taguig
  • سبتمبر 2019 إلى مارس 2020

filing customers claims either on their debit or checking account, doing research on the accountant charges and card activities, checking if account has been fraudulently used.

Customer Services Executive في Inspiro Relia Inc
  • الفلبين
  • نوفمبر 2006 إلى سبتمبر 2019

الخلفية التعليمية

بكالوريوس, Broadcast communication
  • في Polytehnic University of the Philippines
  • مايو 2006

-internship to both radio and tv production- underwent practical training, actual applications and active participation on broadcast journalism - organized and lead events and projects on community services - grant scholarship from Elementary to College with maintaining grades - attended seminars about knowledge on radio and tv production

Specialties & Skills

Fraud Detection and Investigation
Mass Communication
Team Leadership
Training and Development
Customer Experience
excellent communication skills, leadership, critical thinking and fast decision making
Time Management
Teamwork
Problem Solving
Team Leadership

اللغات

الفيلبينية
اللغة الأم

الهوايات

  • Reading, listening to good music
    -gained awards for being the top agent and team leadership -awarded as the Enterprise's best in customer satisfaction - part of the Global Expert Team that handles training and development of new hires