Eyad Alhussain

Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/2nd Line and some 3rd Line support, remotely and face-to-face to clients & internal staff members.

• Designing, implementing and managing Active Directory.
• Working on Active Directory accounts, configuration & laptops.
• Responsible for disaster recovery, closing security loopholes and access levels.
• Building, configuration and troubleshooting of server and desktop hardware.
• Evaluate new products and recommends updates and upgrades
• Maintenance & management of the Critical Windows based Server Environment.
• Maintaining up to date Antivirus levels on all machines company wide.
• Performed cross platform audits of Active Directory (AD) objects and user permissions.
• Built, installed, and tested VMware servers based on requirements from Design and Architecture or established standards.
• Design, implement and maintain VMware vSphere infrastructure
• Monitor, troubleshoot and capacity planning of vSphere environment
• Deploying new hardware, server backups & evaluating new software & security risks.
• Used VMware to test various technologies by creating multiple virtual machines with different operating systems.

• Producing documentation on operational, system and user procedures & guidelines.
• Providing advice on selection and purchase of IT equipment.
• Maintaining maximum availability of supported services for users.
• Updating and monitoring IT user accounts.
• Identify and recommending improvements for E-mail applications & Web-page development.
• Proactively identify and perform hardware and software upgrades
• Tracked, analyzed and interpreted trends in e-mail system data.
• Added user accounts, troubleshot issues with users and monitored usage on multiple applications.
• Created and managed Mailboxes, Distribution Lists, and Public Folders.
• Performed disaster recovery from tapes and maintained databases using Exchange utilities.
• Constructed and maintained IT Department servers.
• Resolved connectivity issues for remote users while managing upgrades, backups, server configuration, remote mail, security, virus protection and software troubleshooting.
• Move mailboxes between on-premises and Exchange Online.
• Tested and implemented middleware applications, and supported IT infrastructure that included MS Exchange, Sun OS / Linux / Windows operating systems, switches, routers, and wireless access points.

Responsible for supporting the companys clients at all levels as part of a helpdesk team. Reporting directly to the IT Manager and collaborating closely with other IT team members. Ensuring that all hardware and software is configured and installed correctly. Responding to queries in a timely and accurate manner and resolving queries to the users satisfaction.

• Installation and maintenance of all systems within a clients digital environment.
• Resolved technical issues for clients in person, on the phone and through e-mail.
• Support computer users and to secure workability of all hardware, network and software systems.
• Configure and support LANs, WANs and Internet systems.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Maintain network and workstation hardware and software.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the companies needs.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.
• Configuration and testing of any new hardware and software.
• Installing and operating Windows desktop and server operating systems.
• Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures.

• Providing advice on selection and purchase of IT equipment.
• Maintaining maximum availability of supported services for End-users.
• Database Administration and Backup / Restore of SQL Server. Build, configuration, troubleshoot, Knowledge development and awareness for latest IT technology products and services (Hardware and Software).
• Ensuring that support calls are logged and handled effectively and efficiently.
• Supporting users and network administrators over the telephone and by email.
• Networking and providing support for Windows, Mac and Linux issues.