Izabela Bielak

Delivering excellent customer service, quoting and selling airfares. Identifying sales opportunities and helping to facilitate sales. Changing reservations and reminding all passengers of the legal requirements covering their journey. Attention to detail is vital when checking bookings and reservations. Remind passengers of the legal requirements covering their journey and ensure all passports, visa and health issued are explained and fully covered. Helping customers to understand entry requirements during pandemic. Solving customer concerns. Dealing with both English and Polish language calls.

Managing diary, schedule meetings and appointments (both personal and business). Dealing with correspondence, complains and queries. Preparing letters, presentations and reports. Organizing company events and conferences. Handling travel arrangements (flights, hotels, chauffeur services, meetings, etc.). Handling requests and queries appropriately and with attention to details. Acting as the point of contact between the manager and internal/external clients. Supervising and monitoring the work of administrative staff. Answer all incoming calls professionally, efficiently and redirect as appropriate. Attending to meetings. Meeting and greeting visitors.

Drafting documents and correspondence Transferring data from paper formats into computer files or database system. Writing letters and emails on behalf of other office staff. Carrying administrative duties such as filing, typing, copying, scanning etc. Answering and forwarding phone calls. Providing telephone support.

Starting as customer assistant and quickly promoted to a Visual Merchandiser/Display Designer position. Changing displays to promote new product launches or to reflect festive or seasonal themes. Ensuring the strategy is in line with the store’s brand, products, and target market. Creating and implementing a visual merchandising strategy for the store. Organising the effective and efficient utilisation of store space. Working closely with the management and marketing team to increase sales. Working with the VM manager & sales teams to achieve commercial goals. Translating catalogues & promotions into real designs on the showroom floor.