Senior Branch Manager
Perodua sales Sdn Bhd
Total years of experience :29 years, 7 Months
Handling signature branch
Organized and conducted weekly “coaching” meetings to motivate sales staff and improve selling techniques in order to increase monthly sales.
Implemented new scheduling policies with input from staff to create effective schedules that boosted employee morale and increased sales.
Improved customer appreciation program to encourage repeat buyers
Ensuring achievement Perodua KRAs ie:
Monthly target
Insurance renewal
Sale of accessories
Customer service index
Payment collections from bank
First 5 years attached in Internal audit Department mainly involved in branch and operation audit of the bank
Next 5 years attached with branch loan processing department in which mainly involved in processing all kind of loans
Starting as an Internal Audit Executive and then transfer to Jinjang Branch as a Marketing Executive and finally promoted as an Assistant Branch Manager.
Mainly involved in loan processing for all kind of banking product specializing in hire purchase financing.
Achieving RM10mil disbursement monthly target
Assisting the internal auditors performing branch audit, operational audit and surprise visit audit.
Assisting the external auditors performing company audit.
Organization Management Information System Financial Modeling International Human Resources International Business Strategy Dissertation Topic (Influence of Brand Name on Customer Purchase Decision in Malaysian Automotive
courses: Pitman Institute of London Diploma in Accounting andCertificate in bookkeeping-Pitman Institute of London Association Institute of Bankers Malaysia(AIBM – A Level) Examination