Syed Ali Syed Othman

Rooms Operation Manager at Palm Garden Hotel

• Malaysia
• My current job since October 2010

In charge on Front Office and Housekeeping Departments

Planning on weekly activities on hotel forecast, guests survey and room improvement

Directly involve on new hiring, implementing customer recovery program and guiding the rooms department on achieving hotel requirements

Implementing and creating SOP and JD for Housekeeping and Front Office department

Attending meeting for functions and events in the hotel

Departmental trainer

Contributing ideas and advice for hotels room function and facilities