Development Coordinator
ehAPI Technologies LLC
Total years of experience :7 years, 3 Months
Lead and support all aspects of customer implementations
* Define detail project implementation plans for various projects/products.
* Serve as the lead contact for daily customer interaction and implementation
activities
* Coach and prepare customers for successful rollouts of the applications. Ensure
effective transfer of information learned in training to the work environment.
* Diagnosis, research and analyse customer issues and requests
* Develop, track and report key implementation progress metrics
* Prioritizing and escalating issues when needed and keeping customers
informed of progress.
* Develop and maintain implementation best practices, document procedures,
standards, best practices, configuration settings and sequences
* Participate in enhancement creation, release and change management
activities
* Create and update product and training documentation
* Support sales team during selling and discovery process
* Develop, scope and estimate implementation projects with the Sales team
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