Administration & customer service executive
ERAADA Technical Services LLC
Total years of experience :16 years, 5 Months
Responsibilities
• Managing the front office including meeting clients directing them to the relevant sections in the office.
• Visiting existing clients in their offices to retain a customer oriented interface on behalf of the company
• Preparation of proposals and official correspondences in coordination with the administration manager
• Attending to client queries and resolving as applicable or escalating to the management where applicable
• Managing the filing requirements of the department in line with the approved filing structure.
• Attending meetings, taking minutes and distributing to relevant employees for further action.
• Booking appointments /set reminders for customers willing to be contacted at a later date and specific timings.
• Other administrative duties as assigned by the management
Responsibilities
• Overseeing a team of 30 telemarketing staff to ensure quality, customer satisfaction and timely completion of assigned questionnaires.
• Introducing respondents to the relevant questionnaire by highlighting the topic involved and providing the research guidelines.
• Guiding respondents through the entire questionnaire process and encouraging respondents to provide required feedback in relation to various products and services under research (i.e. Consumer products and banking services).
• Assigning respondents to appropriate telemarketing staff to complete detailed questionnaire
• Prospecting for new respondents including collating, verification and profiling of information for suitability in the relevant market surveys under process.
• Overseeing the booking of appointments /set a reminder for customers willing to be contacted at a later date and specific timings.
• Escalating arising issues among the team to the relevant departments as well as to the senior management where necessary.
• Ensuring respondents satisfaction at the end of the survey, thanking them for their cooperation and valuable time.
• Persuading respondents and creating an atmosphere to make them feel free to provide information, by assuring confidentiality of high degree.
The Association of Chartered Certified Accountant, (ACCA Diploma).