Jackline Maina

•Provide information about the hotel and surrounding area to
clients to answer their questions and enhance their stay.
•Reserve rooms for short-term and long-term guests and educate
them on the reward system .
•Answering phone calls and email requests for reservations, special
requests for rooms and other customer service inquiries.
•Handle customer complaints and problems in a courteous way to
maintain customer satisfaction.

•Pleasant interaction with the guests and always ready to serve
•Develop and maintain good working relationships with all kitchen and stewarding staff

*Oversaw day to day operations.
*Suggested and organised team buildings activities.
*Monitored team performance and report.
*Delegated tasks and set deadlines.
*Listened to team members' feedback and resolved any issues and conflicts.

*Greeted customers, responded to questions and improved engagement with products and services.
*Increased in store sales.
*Cross sold products to increase purchase amounts.
*Had superior product knowledge that helped to increase in store sales.
*Introduced promotions to the customers.
*Directed customers to products within the store.

*Handled cash transactions with customers.
*Scanned goods and collected payments.
*Issued receipts, refunds, change or tickets.
*Made sale referrals, cross sold products and introduced new ones.
*Resolved customers complaints, guided them and provided relevant information.