Jacob Miyake

• Strengthened communication skills through regular interactions
with others.
• Adaptable and proficient in learning new concepts quickly and
efficiently.
• Acted as team leader in group projects, delegating tasks and
providing feedback.
• Completed paperwork, recognizing discrepancies and promptly
addressing for resolution such as underpayment of staff.
• Passionate about learning and committed to continual
improvement, boosting revenue since 2021 by 3X.
• Proven ability to learn quickly and adapt to new situations,
taking over the ryokan with 2 weeks briefing alone.
• Developed and maintained courteous and effective working
relationships, retaining staff for an average of 3 years.
• Managed over 45 calls per day.
• Increased customer satisfactory ratings by 25% in both
customer service and hotel cleanliness.

• Kept fitness areas, machines and spaces clean and orderly for
customers.
• Handled phone calls and delivered messages to appropriate
staff members.
• Taught staff and participants proper methods for best use of
equipment to meet individual fitness goals.
• Greeted and interacted with members and guests upon
entrance and exit to facility.
• Coordinated healthy and safe use of fitness tools, equipment
and spaces to prevent injuries.
• Worked independently and as member of cohesive team to
support individual needs.
• Instructed gym members about correct use of weight resistance
and cardiovascular equipment.
• Designed innovative fitness plans to keep guests engaged.
• Stayed current with CPR and first aid certification to provide
emergency response in case of injury.
• Introduced new strategies of handling guests in area safely
when there was sudden influx of guests in hotel to maintain
satisfaction.
• Conducted over 30 facility tours per week to interested guests.

• Oversaw daily monitoring and patrolled buildings, grounds, and
work sites.
• Wrote detailed reports on property damage, theft, presence of
unauthorized persons and unusual incidences.
• Gathered information, identified, and implemented resolution,
planned follow-up and logged and filed incident report to
successfully manage complaints.
• Checked and verified photo identification prior to granting
facility access.
• Executed security rules and procedures and calmly and
promptly escorted non-compliant individuals out of building.
• Conducted regular patrols of key areas to spot and control
security concerns.
• Monitored CCTV cameras and alarm systems for security
breaches.
• Communicated with security team and building supervisors
using two-way radios, mobile phones and other technological
devices.
• Responded quickly to emergency situations to assess and
deflect issues.
• Conducted training sessions for new security personnel to
facilitate compliance with security protocols.
• Safely removed threat from lobby and other areas of hotel 8
times and collaborated with local authorities.
• Responded to minor to life threatening medical incidences over
60 times during tenure.