jacob punnose

Maersk Line is one of the leading liner shipping companies in the world, serving customers all over the globe with more than 500 container vessels, 1, 900, 000 containers, own terminals, trucks and trains that ensures a reliable worldwide coverage. Maersk has offices in more than 125 countries to ensure that the cargo receives an excellent service in all corners of the world.


INSIDE SALES


• Attending customer’s enquires on rates, sending quotations and filing rates.
• Organize sales calls with customers to ensure volume and targets are met.
• Align sales activities & negotiations with Trade & Marketing team for customers.
• Provide market information to the Management on competitor’s rates and services.
• Assit in reporting to Manager on sales opportunities created and won on a daily basis.



EXPORT CUSTOMER SERVICE



Build strong and lasting relationships with customers and provide second-to-none customer service.
Take full responsibilities and end-to-end ownership of customer shipments and issues.
Engage in constructive problem resolution and provide solutions.
Act and communicate proactively and keep customers informed of any issues or changes in the booking.
Address root causes and seek continuous improvements - constantly look for ways to improve work processes.
Work independently and assist the team in realizing goals and standards - share knowledge and best practices.
Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
Adhere to standardized processes and tasks without compromising customer experience
Be fully responsible for customer satisfaction

Highlighting certain responsibilities carried out at the counter

Responsible for ensuring quick and smooth delivery of documents (bills of lading and delivery orders) to the Fast Track customers.
Ensures this team responds to customer enquiries efficiently and in compliance with deadlines and global Standard Operating Procedures
Responsible for ensuring that the documents presented are correct and assisting the customers to rectify the same if there are any discrepancies.
Checking on pre alerts from shippers and accounts department before releasing import documents.
Participate in customer visits if/when required from customer service perspective an actively participate in customer service meetings.
Coordinating with different departments to solve problems for the customers.
Informing customer service department regarding the requirements of the customers.
To liaise with documentation desk on all updates in the system.
Closely monitor the team’s performance, based on measurements and drive corrective actions / suggested improvement activities
Responsible for the team maintaining a logical and efficient filling system with all manifests, special requests and other related documents for vessels under responsibility and that all required documents are filed as required by internal/external auditors.

Supporting Manager to ensure the smooth functioning of the team on daily basis and to carry out all the functional responsibilities.

Driving counter business and achieve sales goals by delivering great customer service and an excellent customer experience in line with expectations.
Executing brand counter standard to ensure the efficient running of the counter including daily operations
Work closely with Counter manager to ensure the smooth functioning of the team on day to day basis and to carry out all the functional responsibilities.
Monitor team performance as a team leader
Motivate advisors and establish good team relationships and maintain harmony amongst the team.
Organize weekly team meetings to review the performance of the team
Provide feedback to the management on customer requirements
Deputize and manage the dept. in the absence of Managers.

Roles & Responsibilities:

• Receiving pre alert and documents from different agents and principals on time
• To allocate job codes through Procars system with master jobs and sub jobs for all prepaid shipments, collect shipments, transshipments & Sea and Air shipments under consol.
• Opening jobs and entering data into the system from the pre alerts & documents.
• Getting freight charges from customer service department to collect shipments.
• Filing system generated manifest with Port and Customs.
• Registering system generated Transfer Order with the Customs.
• Notifying the consignee prior to the vessel arrival.
• Transfer of files to Delivery Order Counter & Invoicing the consignees

is a leading ISO certified freight forwarding company in UAE, with branches & agents all over the world.

Roles & Responsibilities:

Receiving pre alert and documents from different agents and principals on time
To allocate job codes through Procars system with master jobs and sub jobs for all prepaid shipments, collect shipments, transshipments & Sea and Air shipments under consol.
Opening jobs and entering data into the system from the pre alerts & documents.
Getting freight charges from customer service department to collect shipments.
Filing system generated manifest with Port and Customs.
Registering system generated Transfer Order with the Customs.
Notifying the consignee prior to the vessel arrival.
Transfer of files to Delivery Order Counter & Invoicing the consignees.
To liaise with shipping lines to obtain split NOCs & container release.
Forwarding the registered Transfer Order to the cargo center to obtain consol container
from terminal for destuffing at our warehouse.
To strictly follow the instructions from the overseas agents on COD shipments and
documents required for release of shipments.
Updating consol reports on weekly basis

Rating and Auditing
Nature of Job : Rating of Online Bills of Lading
Training Course : Maersk Systems

Maersk Sea land, the flagship company of A.P. Moller group, Denmark. I was working with their Shared Service Centre, Mumbai, India for three years and was responsible for Rating and Rating procedures, leading a team of ten.

Roles & Responsibilities:
Managing and performing rating procedures of Online Bills of lading for Shipments from U.S. to Middle East
Updating bills as per the primary information received from the customer
Communicating with the Line management for implementing trends and solving issues.
As a team leader see that the target, which has been given to the team has been achieved within the stipulated time.
Training and assisting the team members.
Handling allocation of bills to each individual of the team on a daily basis and daily updating of reports of the team.
Global manifest Audit in order to catch revenue leakages.
To scrutinize rate application and arrangement for amendments prior to revenue updating, thus reducing rectification of error entries.

Demat- Giving instructions to the Depository