Jacob Abraham

As a Country Manager, i was responsible for total of 6 Outlet Stores and a Central Kitchen. Opened two new stores for the company while operating as Country Manager. My roles & responsibilities are as given below:

Develop Operational Plans

From communications to warehousing, it was up to me as a Country Manager to ensure that all aspects of a business operate smoothly. They ensure that a business’s in-country affiliate adheres to all country regulations and cultural guidelines. Was also key to develop plans for company growth and improvement of sales.

Implement Brand Strategies
Was responsible for building a company’s brand in Kuwait. Was responsible to devise advertising and promotional plans and involve in product positioning and global brand marketing development.

Generate Progress Reports

Used to continually assess company progress, sales and marketing successes and compile reports to submit to superiors in corporate headquarters. Was responsible to present reports regarding budgets, sales growth or declines, new business leads and regulatory compliance.

Recruit and Train Staff

As a Country Manager, had to oversee the hiring and training of staff in Kuwait. Was involved in all aspects of staff selection, training development, scheduling and ongoing professional development of employees. As a successful Country Manager, i demonstrated strong communication, organizational and negotiation skills. Was a motivated self-starter with the ability to work with little or no supervision and possess the ability to assemble and manage teams. Presentation, analytical and planning skills were part of my every day job. Above-average people management, customer service and leadership skills were crucial for my role. In addition to these capabilities, my main priority can be summarized as given below:

Management - To oversee all aspects of business operations, including recruiting and training staff and maintaining budgets

Regional expertise - Had to possess a deep understanding of the country’s local politics to enforce laws and regulations

Strategic planning - another key part of this role was using research to develop brand strategies and implement them to promote company products and services

I have been in the hotel industry for more than fifteen (15) years now. During this period I had the opportunity in managing my team towards achieving goals. Have proven to be a motivator and shown creativity and flexibility in analyzing situations. I have learned and developed myself further in features of client- relationship management through engaging myself with diverse cultures. I am well adapted in Sales & Marketing, Technical, Operational & Managerial aspects of the Food & Beverage department.

Specialties:

• Result oriented with high standards of job performance.
• Improved food cost to 29-31% and payroll cost to 18-20%.
• Develop policies relating to waste control to maintain profitable operations.
• Developed service standards and training manuals for all food and beverage employees.
• Persistent to exceed performance goals and customer service requirements.
• Leader with strong organizational skills & ability to work effectively under pressure and stress
• Possess excellent communication skills.
• Team & performance oriented
• Maintained 100% guest satisfaction
• Completed bi-weekly schedules for food and beverage staff
• Developed menus, food costing, banquet menus and banquet package, managed event sales.
• Monitored the overall quality and consistency of products in all production & service departments
• Regulated food and beverage cost control and ensured proper monthly financial statements.
• Managed purchase and delivery
• Maintained stock inventory levels.

Manage all daily operations of Restaurant outlets. Increase sales and report directly to general Manager.

Job Description:

- Manage operations of all outlets and report to F& B Manager
- Achievement of the business’s strategic objectives
- Coordinating with all departments to achieve the company objectives
- Maintenance of quality and service standards
- Development and maintenance of written systems for each department
- Development of employee training systems and oversight of their implementation
- Organise the performance review of employees carried twice yearly
- Checking of client invoices and function reports
- Work with the Sales & Marketing department on implementation of the Marketing Plan
- Supervise the Restaurant Managers in the management of functions and logistics
- Manager the business’s safety, security and hygiene systems
- Manage the supply, security and cost of beverage stock, including monthly stocktaking and reconciliation
- Ensure the successful resolution of customer complaints