Jacqueline Po

•Capture and analyze complete data for the commercial bank from various platforms. Work closely with internal business partners in order to ensure that the most accurate allocation of methodologies are being incorporated.
•Leverage insights to the revenue and cost data for the commercial banking, identify opportunities to optimize and draw trends to support the business decisions.
•Support the preparation of the strategic and operational business cases and gathering of relevant data.
•Maintain and update the templates for monthly business performance review.
•Develop in-depth understanding of the key business drivers in the budgeting and business planning process.

•Responsible for strategic direction, planning, implementation, running of the organization’s IS functions through data mining and statistics to support business decisions.
•Use data analysis tools with the purpose of enhancing performance, processes as well as providing feedback for future refinement.
•Identify and analyze lifecycle performance of customer programs and segments to aid the business in decision making at the program and policy levels.
•Manage all analytic functions across Credit processing, Credit administration, Collections and Operational Risk.
•Manage and analyze both historic and current credit data to optimize the production and ongoing maintenance of the retail credit scoring system.
•Monitor the inflows and outflows of credit applications and TAT for key customers touch-point and processes.
•Implement incentive program for Collections.
•Conducted UAT for Al Etihad Credit Bureau System.
•Developed an MS Access workflow system for Mortgages.

Key Responsibilities:
•Governance of all incentive schemes across sales, branches and priority banking/Ethmar.
•Creating and developing required reports and statistical analytics that measure Emirates Islamic Bank’s collections and portfolio performance which proactively contributes to the company’s strategy.
•Automating processes to simplify and reduce errors, increasing efficiency, productivity and accuracy of MIS.
•Calculate the incentive payout of the sales team based on the approved scheme.
•Develop a system to monitor agent productivity (e.g. volume penetration, money collected & recovered, accounts worked).
•Monitor operational KPI’s closely in order to improve collection team performance.
•Work closely with IT department, as well as other internal/external partners, to resolve issues around systems availability or data accuracy.

•Support the business to design, develop and implement performance and reward strategies and schemes across the collections unit with the aim of ensuring performance orientation and business value.
•Calculate the incentive payout of the collectors and car dealer commissions based on the approved scheme.
•Provide input into strategic reviews and business cases.
•Prepare and distribute the collections pack which consists of the monthly and YTD performance of the team, team leaders and collectors.
•Monitoring of daily sales performance.

•Timely and accurate compilation, production and analysis of Daily/Weekly/Monthly
MIS metrics and collection reports for retail banking products.
•Analysis of the portfolio distribution and trends according to nationality, employer, DBR, MOB, salary, vintage, etc.
•Support the external collection agencies by ensuring timely inventory allocations and reconciliation.
•Work closely with the collections team leaders and Head of Department to generate business analysis on periodic / ad-hoc basis and provide portfolio related information in a structured manner to enable analysis and decision-making.
•Preparation of presentation for senior management for monthly meetings with business groups.
•Continuously look to explore new data sources, compile data and processing of data to convert into meaningful information.
•Generate portfolio-wise/product-wise reports and/or develop/implement new reports for collections.
•Data migration, mapping of parameters and UAT (user acceptance testing) during the merger of Emirates Bank and National Bank of Dubai. Identifying system issues and report the same to the concerned department.

•Recorded information from candidate résumés into the newly developed ASP system.
•Drafted proposals to the IT Department regarding bugs found on the system and suggested improvements pertaining to queries & fields.
•Helped improve the record-keeping processes of the HR Department by creating custom-made Access databases specific to their needs
•Automated forms using InfoPath & Adobe Designer
•Edited job advertisements using Adobe Illustrator and Photoshop
•Mapping of candidates from Bayt, Tanmia, Azadea recruitment databases for potential candidates as well as checking the electronic mailbox of HR and Virgin Careers for candidate applications.
•Made sure sponsorship request forms, bank forms were properly filled out and submitted with relevant documents.

•Provided tech support and helped maintain the T&E System connection to offices in Thailand (ECT), Indonesia (EID), Singapore (ENO), Malaysia (ECM) and Bangladesh (BBD).
•Prepared a master list of all the transactions and monitored the status of each request.
•Inputted the signum of the Officer in Charge in the corresponding field when the authorized signatory of a cost center was out of the country.
•Added details of new employees in the database and provided them with access to the system.