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تم إلغاء حظر المستخدم بنجاح
جاد Cheikha, Lean Digital Transformation Senior Manager

جاد Cheikha

Lean Digital Transformation Senior Manager·Sukoon

الإمارات العربية المتحدة

ماجستير, Master's in IT Management

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 1 أشهر

Lean Digital Transformation Senior Manager

أبريل 2024 - حتى الآن

Sukoon

دبي، الإمارات العربية المتحدة هجين

أبريل 2024 - حتى الآن

● Defined the digital transformation operating model and execution governance, establishing portfolio prioritization, executive reporting, and value realization oversight across initiatives
● Partnered with EVP/SVP stakeholders to define and cascade OKRs, translating strategy into a prioritized transformation portfolio with clear owners, delivery cadence, and benefits tracking
● Designed and executed digital transformation and automation programs across Medical Operations, KYC, Onboarding, and CX Support, delivering 20% TAT reduction, 15% CSAT increase, and +10 NPS
● Improved financial and operational performance by eliminating leakage and bottlenecks, improving KPI discipline & delivering a 12% reduction in operating cost alongside stronger revenue realization
● Established BPM governance via an Enterprise Process Ownership framework, mapping priority processes, assigning accountable owners, and embedding structured change control across the enterprise
● Led end-to-end implementation of a Reinsurance Management System (vendor selection through rollout), automating workflows while strengthening accuracy, controls, compliance, and governance
● Conducted an enterprise-wide technology stack assessment across 8 departments and delivered an integration/rationalization roadmap that closed capability gaps and improved regulatory alignment
● Embedded Lean and Agile ways of working by coaching leaders and squads, introducing practical Kaizen routines and operating standards that sustained adoption and improved execution

مجال الشركة:
التأمين
الدور الوظيفي:
تكنولوجيا المعلومات

Head Business Process Management (BPM/BPMS) Consulting

أكتوبر 2019 - مارس 2024

ConSol Software GmbH

دبي، الإمارات العربية المتحدة هجين

أكتوبر 2019 - مارس 2024

● Formulated and presented transformation strategies to C-Suite executives, achieving executive buy-in on digital roadmaps, readiness assessments, and value-driven initiatives that accelerated ROI
● Managed and mentored a cross-functional consulting team of 6, delivering strategic business process optimization and digital transformation initiatives aligned with organizational objectives
● Architected and deployed TOMs and BPM governance frameworks leveraging process re-engineering to drive faster TATs, enhancing scalability, and ensuring regulatory compliance
● Directed enterprise BPMS platform implementations, guiding solution design and integration to automate workflows, reduce cross-functional handoffs, and ensure sustainable transformation
● Integrated BPM initiatives with RPA and AI-driven automation, accelerating process cycle times and improving customer experience through digital innovation and intelligent process automation
● Led 100+ Lean workshops, applying value stream mapping to eliminate waste and variability, and standardizing As-Is/To-Be process maps to streamline operations across multiple sectors
● Served as a strategic advisor and transformation SME during product design and delivery phases, supporting RFP responses and participating in solution POC demos to ensure alignment and value realization

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
استشارات

Senior Process Consultant | Team Lead

مارس 2017 - سبتمبر 2019

ConSol MENA

دبي، الإمارات العربية المتحدة هجين

مارس 2017 - سبتمبر 2019

● Spearheaded an end-to-end medical transformation to improve the patient journey and reduce operational cost, delivering 6 workflows, 20 system integrations, and 2 BI solutions leveraging automation and emerging technologies
● Led BPM solution implementations from requirements and process mapping through UAT, deployment, and post go-live support, coordinating business and technology stakeholders while ensuring alignment with PMO governance
● Drove Agile adoption across cross-functional teams, establishing Scrum routines (planning, stand-ups, reviews) and improving delivery discipline, alignment, and risk management across parallel workstreams at enterprise scale
● Managed the product portfolio for three BPM solutions (CRM, HR, IT Helpdesk), shaping the roadmap and guiding enhancements to meet operational needs while supporting future scalability across multiple functions
● Developed business cases and process improvement roadmaps, defining clear success metrics and communicating progress and realized value through executive dashboards to senior stakeholders to secure buy-in and adoption
● Created sales material/content and supported bidding by producing technical and commercial responses for 30+ RFIs/RFPs, contributing to solution positioning and improving proposal quality and client engagement

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Business Process Management Consultant

مايو 2013 - فبراير 2017

ConSol MENA

دبي، الإمارات العربية المتحدة هجين

مايو 2013 - فبراير 2017

● Conducted detailed process and system gap analysis, facilitating stakeholder workshops and requirements interviews to identify 7 key inefficiencies and translate findings into actionable improvement initiatives for senior management
● Delivered KPI reporting through Tableau and Power BI, implementing 20+ triggers, automated alerts, and controls for real-time operational performance monitoring, improving operational visibility and reducing manual follow-ups
● Supported BPM solution delivery by partnering with technical teams on workflow design, automation, testing, and deployment, producing project-ready documentation aligned with PMO standards and governance requirements
● Established practical issue-resolution routines across cross-functional teams, removing roadblocks, maintaining delivery timelines, and improving end-to-end coordination during implementation and rollout

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Business Analyst – Team Leader

يناير 2011 - أبريل 2013

Unique Technologies

دبي، الإمارات العربية المتحدة

يناير 2011 - أبريل 2013

Led project delivery across planning, design, development, testing, and deployment, ensuring quality and on-time execution for enterprise clients. Strengthened client relationships through post-sales support and tailored solutions, contributing to a 25% increase in sales.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Assistant Manager

مايو 2010 - ديسمبر 2010

MAF Retail, Carrefour

دبي، الإمارات العربية المتحدة

مايو 2010 - ديسمبر 2010

Managed IT operations for mission-critical retail systems, overseeing infrastructure, application support, and business continuity. Partnered with cross-functional teams on process improvements that reduced downtime and strengthened service delivery.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

University Of Wollongong In Dubai

نوفمبر 2015

نوفمبر 2015

ماجستير، Master's in IT Management

الإمارات العربية المتحدة

المعدل التراكمي (التقدير): جيد جداً

المعدل التراكمي (التقدير): جيد جداً

Distinction List IT Project Management / BPMS

American University of Sharjah

مايو 2010

مايو 2010

بكالوريوس، Bachelor's in Management Information System

الإمارات العربية المتحدة

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Minor in Computer Science

Skills

Business Transformation
Expert
Business Transformation
Expert
Lean Six Sigma
Expert
Lean Six Sigma
Expert
IT Transformation
Expert
IT Transformation
Expert
Business Process Excellence
Expert
Business Process Excellence
Expert
Process Transformation
Expert
Process Transformation
Expert
AUTOMATION
Intermediate
AUTOMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
Process Reengineering
Expert
Process Reengineering
Expert
IT Strategy
Expert
IT Strategy
Expert
CONSULTING
Expert
CONSULTING
Expert
REFINING
Expert
REFINING
Expert
TECHNOLOGY INTEGRATION
Expert
TECHNOLOGY INTEGRATION
Expert
Business Analysis
Expert
Business Analysis
Expert
Agile Project Management
Expert
Agile Project Management
Expert
Project Management
Expert
Project Management
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
TREND ANALYSIS
Expert
TREND ANALYSIS
Expert
Lean Six Sigma
Expert
Lean Six Sigma
Expert
DIGITAL MEDIA
Intermediate
DIGITAL MEDIA
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
BIDDING
Expert
BIDDING
Expert
TIMELINES
Expert
TIMELINES
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
ANALYTICS
Expert
ANALYTICS
Expert
VALUE PROPOSITION
Expert
VALUE PROPOSITION
Expert
PROCESS OPTIMIZATION
Expert
PROCESS OPTIMIZATION
Expert
EMERGING TECHNOLOGIES
Expert
EMERGING TECHNOLOGIES
Expert
IT Project Management
Expert
IT Project Management
Expert
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
DATA ENGINEERING
Intermediate
DATA ENGINEERING
Intermediate
Business Transformation
Expert
Business Transformation
Expert
Transformation
Expert
Transformation
Expert
Program Management
Expert
Program Management
Expert
Process Development
Expert
Process Development
Expert
IT Transformation
Expert
IT Transformation
Expert
Business Process Excellence
Expert
Business Process Excellence
Expert
Process Transformation
Expert
Process Transformation
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER SIMULATION
Intermediate
COMPUTER SIMULATION
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROCESS MINING
Intermediate
PROCESS MINING
Intermediate
RESTRUCTURING BUSINESS
Intermediate
RESTRUCTURING BUSINESS
Intermediate

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

العضويات

ABPMP International

Professional Member

January 2024

التدريب و الشهادات

الشهادات
Black Belt
Lean Six Sigma Certificate
CBPP
Certified Business Process Professional
ABPMP
Lean Six Sigma Certificate
ABPMP | Certified Business Process Professional | CBPP
Lean Six Sigma - Black Belt (LSSBB)
May 2021
Lean Six Sigma Certificate
Certified Business Process Professional (CBPP)
Jun 2025

الهوايات

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