shaik jameel

• Administer Microsoft Entra ID tenants and Microsoft 365 licensing for all users;
implemented role-based access and security policies to improve account security
and reduce license waste.
• Designed and installed Teams Rooms and Zoom Rooms solutions, including AV
hardware selection and integration, improving meeting reliability and user
experience across multiple rooms.
• Managed SharePoint Online and OneDrive permissions and troubleshooting,
supporting secure file access and collaboration for the organization.
• Performed regular backups, NAS administration (Synology/QNAP), and ensured
continuity of services and data availability.

• Installed and configured Cisco switches (2950/2960/3560); configured VLANs,
trunking and inter-VLAN routing to segment security and AV networks from
corporate traffic.
Selected Achievements
• Reduced on-site support repeat visits by implementing remote monitoring and
Meraki dashboard best practices.
• Delivered multiple ELV + network convergence projects (CCTV, access control, and
VLAN-segmented networks) on time for high-priority clients.
• Led 3CX deployments and SIP trunk integrations that improved client call uptime
and lowered telephony costs.

• Designed and implemented network infrastructure (MDF/IDF) for enterprise
clients
• Installed and configured Cisco switches (2950, 2960, 3560) with VLAN and trunking
• Planned and maintained LAN/WAN environments
• Configured DVR/NVR systems, VMS/CMS, and remote access solutions
• Conducted SIRA inspections and site surveys
• Installed UPS systems (1.5kVA-12kVA)
• Provided technical training to team members and customers
• Delivered high customer satisfaction through rapid issue resolution

• Led deployment and support of 3CX IP PBX on Linux (Debian) and Windows
platforms
• Configured SIP, PRI trunks, GSM/FXO gateways and resolved complex VoIP issues
• Installed and managed Cisco Meraki devices (MR series) and dashboards
• Configured site-to-site and client VPNs
• Administered NAS solutions (Synology, QNAP) and backup operations
• Managed Office 365 Admin Center and user support
• Assigned and tracked tasks via Asana and handled client tickets through Zoho
Desk
• Ensured SLA compliance through site visits and proactive issue resolution

• Assigned and tracked team tasks through Asana and managed client support
tickets via Zoho Desk to meet SLAs and improve response times.