Theatre Employee/ Waiter/Customer Service Officer
Vox Cinemas
Total years of experience :9 years, 6 Months
• Write customers' food orders on order slips, memorize orders.
• Take orders from customer for food or beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Serve food and/or beverages to customers; prepare and serve specialty dishes at tables as required.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Present menus to customers and answer questions about menu items, making recommendations upon request.
• Inform customers of daily specials.
• Clean tables and/or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Escort customers to their tables.
• Make sure customer receives the service needed.
• Always be in uniform while during working hours.
• Check customers' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Write customers' food orders on order slips, memorize orders.
• Take orders from customer for food or beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Serve food and/or beverages to customers; prepare and serve specialty dishes at tables as required.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Present menus to customers and answer questions about menu items, making recommendations upon request.
• Inform customers of daily specials.
• Clean tables and/or counters after patrons have finished dining.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of products and suggestive selling. Ensure accuracy by repeating orders to the guests.
• Ensure that dockets are written clearly and correctly so as the cashier and kitchen can fulfil their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Keep tables and service areas are clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility in my designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Knowledgeable of and operate within appropriate outlet hotel liquor licensing guidelines and House Management Policies.
4 Years of Bachelor of Science in Hotel Resraurant Management