Jagadeesh Chellappan

• Responsible for end to end service deliverables to business.
• Conduct monthly performance reviews and annual appraisal.
• Liaise with other departments to remove all hurdles to service delivery. Liaise with clients for smooth transitioning of the process.
• Conduct weekly project performance reviews with clients. Generate staffing and capacity planning reports together with logistics.
• Establish procedures for maintaining high standards of productivity, quality and delivery.
• Responsible for transition of project from onshore to offshore sites.
• Coordinating with onshore team on project progress, process developments and resolution of ideas.
• Design and Maintain the Process for the organization.
• Meet all the deliverables as per the SLAs of the respective process.
• Interact with client on a regular basis to ensure smooth operations.
• Maximum utilization of the available resources with effective manner and also to control cost
• Preparation of Standard Operating Procedures for Cards Merchant Acquiring
• Motivate the team to ensure productivity and quality in the highest performance level.
• Preparation of BCP Document