Tour Guide
Sree Absolutely Travels Pvt Ltd
Total years of experience :13 years, 1 Months
A dynamic professional with 13 years of experience as proprietor of Interior Designing firm with an added degree in Travel and Tourism Industry. Currently working with Absolutely Travels Private limited as Tour Guide cum Reservation Manager, experience in the areas of Marketing, Communications & Business Development. A smooth team player; possess excellent communication, leadership and interpersonal skills.
Managing the sales and marketing operations and accountable for achieving business goals and increasing sales growth.Ability in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.Outstanding relationship building, training & presentation skills. Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.
Areas of Expertise
Sales and Marketing: Supervising sales and marketing operations for achieving increased growth & top-line profitability.
Business Development: Identifying and developing potential clients in the targeted markets / industries and sectors ensuring maximum customer satisfaction by providing delivery on time.
Client Servicing: Managing customer service operations for rendering and achieving quality services. Overseeing the resolution of customer complaints on performance bottlenecks. Providing value added customer services by attending customer queries and issues. Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
Team Management: Allocating the work to the subordinates, ensuring timely completion. Monitoring and supervising team activities and suggesting improvements in their performance. Determining training needs and conducting training programmes. Designing & developing customising training programmes based on the training need analysis.
Supervised Guided tours to Bangkok and Pattaya and also to Malaysia and Singapore. Works in Reservation section when not taking people on packaged tours.
