jahan ara begum

CUSTOMER SERVICE REPERSENTATIVE at MENA BUSINESS SERVICES

• United Arab Emirates
• September 2007 to February 2009

Worked for SAMA DUBAI (A Dubai Holdings PROJECT) 2007
 Worked as an English / Arabic speaking Customer Service Representative .Handling inbound calls for Sama Dubai projects- (Sama- Qatar, The Lagoons,
Salam-Yeti, Amwaj- Morocco & Dubai Towers - Jeddah.)
 Responsible for resolving customers queries sent in via fax/forms filled online & forward it to the respective department.
 Receive Crisis Management calls & forward the details to the responsible Sales person who had sold the property.
 Make outbound calls for surveys if required by the Clients.
 Resolve customer queries related to the properties they are interested in.
 Provide detailed information about the ongoing projects under Sama Dubai.
Promoting The Lagoons project.,
 Provide leads to the sales team
 Data entry
 Doing Customer satisfaction surveys.
 Update the Registered clients with the new upcoming projects for Sama Dubai.

Worked for RERA (Dubai Real Estate Regulatory Authority),

 Registration of Developers, Brokers, Projects, Tenancy contracts Under RERA and Making of an escrow account which will secure the investor money under Govt.’s Laws.
 Managing issues and Complains related to Rental increase in the Dubai’s Properties and issues between landlords and tenant regards to contract, rent increase and Laws given by Dubai Government to their Developers, Brokers, Investor, landlords and Tenants.
 Receiving all type of calls from International to National calls from all over the world, the investor invested in Dubai’s properties with their regards to their project’s progress.

\[2007\] \[Epoc Messe Frankfurt\]
 Register clients for the Intersec Middle East Exhibition and Conference.
 Provide detailed information about the conference and exhibition.
 Follow up for payments.