I.T Support Assistant
Pakistan Air Force
مجموع سنوات الخبرة :18 years, 11 أشهر
Responsibilities:
• Tier 1 Level Troubleshooting
• Active Directory user management
• Help Desk Ticketing System (Web based application self developed)
• Build / Manage Virtual Machines
• Understanding basic networking concepts (IP addresses, DHCP, DNS etc)
• Installing, configuring, updating software and applications.
• Performing routine system maintenance tasks.
• Performed troubleshooting of peripheral devices such as printers, scanners and external devices like hard drives etc.
• Configuring and maintaining network equipment's..
• Served as backup for staff members, responding to system failure and maintenance emergencies.
• Performed troubleshooting of network connectivity issues and to correct computer hardware and software malfunctions.
• Creating and updating technical documentation, keeping record of hardware and software inventory.
• Administering MEP Database (Mirage Aircraft Engine Production System) and MIRACLE (Mirage Inventory Management System) and performing different queries from backend (Database).
Responsibilities:
• Administered two online databases / web applications developed in MySQL / PHP language called Maintenance Management System & Attendance Management system.
• Handling intranet within the organization and its troubleshooting.
• Installing and Troubleshooting Windows Operating systems and Linux Operating systems, Printers, scanners, LAN Network, WIFI and different Applications
Responsibilities:
• Administering MEP Database (Mirage Aircraft Engine Production System) and MIRACLE (Mirage Inventory Management System) and performing different queries from backend (Database).
• Troubleshooting Windows and other Operating systems and different Applications.
• Performed troubleshooting of peripheral devices such as printers, scanners and external devices like hard drives etc.
• Recommended new and replacement hardware and software purchases.
• Performed troubleshooting to correct computer hardware and software malfunctions
Responsibilities:
• Handling EWSD (Electronic Worldwide Switching Digital) Software
• Troubleshooting Customers' landline connections through MDF and Switch Room.
• The operator in the Customer Care Department called 17
• Software Trainer for the organization's employees on the EWSD system
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Additional.subject Math-A Statistics