Project & Customer Support Manager
Digitech Outsourcing Solutions
Total years of experience :19 years, 8 Months
Leading and delivering complex client engagements
Helps identify, design, and implement creative business solutions for the company
Providing excellent customer service and determining the needs of the clients.
Also oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance
Participate in the development and presentation of proposals for business development
Ensures team involved with are aware of the combined end goal
Delegate assignment to subordinates
Conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
I was responsible for ensuring timely and professional responses to all complaints, requests and quires received.
research and compilation of answers for informational requests from customers
preparing reports on the activities of the customer care department
efficient dealing of complaints so as to regain the customer trust on the company
To check whether there are any trending issues to be notified to the technical team
Collect the data for RMAs for different team to follow up sales & support
Well, I have worked in different roles with this employer. Customer service representative to start with and moving on to Team coordinator, Support desk member, Project coordinator. With consistent performance I earned myself 3 call of Fame awards, 2 on-spot recognition awards and several other appreciations from my management. What I consider the highest achievement was taking part in segmentation project which made revolutionary changes in customer service experience of my company. The team of 15 highly skilled individuals, I supervised, was star performer with consistent results. My major skills were fast learning, problem solving and Chronic Issue Handling.
I help the school to regain its place. Due to bad management the school was lacking student care, student counseling and Parent interactions. After struggling for over 5 months, these major shortcomings were covered effectively.
During my Bachelor's in IT, my creative skills took over and I was the favorite student of my designing class (working on Macromedia Flash, 3D studio Max, Adobe Photoshop)
Passed at the Top of my Class as a GP for maritime studies.
