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Zahidul Islam  Shammi , Desktop support engineer

Zahidul Islam Shammi

Desktop support engineer·Bismillah Technology Group

Bangladesh

Bachelor's degree, Computer Science

Work experience

Total years of experience: 5 years, 1 months

Desktop support engineer

February 2021 - February 2026

Bismillah Technology Group

Narsingdi, Bangladesh

February 2021 - February 2026

Experience in IT hardware, software, and network support, with expertise in installing, configuring, and
troubleshooting computer systems, printers, and network devices. Skilled in Windows administration, technical
support, ERP software, IT asset management, and system maintenance. Capable of resolving technical issues
efficiently while ensuring smooth IT operations and providing excellent user support.

Company industry:
IT Services
Job role:
Information Technology

Education

Uttara University

January 2023

January 2023

Bachelor's degree, Computer Science

Bangladesh

GPA (point): 3.29 out of 4

GPA (point): 3.29 out of 4

Moving Object Detection in Video Surveillance: Developed a motion detection system using image processing techniques for security and surveillance applications.
View attachment

Skills

COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
GOOGLE DESKTOPS
Intermediate
GOOGLE DESKTOPS
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
IT ASSET MANAGEMENT
Intermediate
IT ASSET MANAGEMENT
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
SYSTEM CONFIGURATION
Intermediate
SYSTEM CONFIGURATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Beginner

Hindi

Beginner

Japanese

Beginner

Training and Certifications

Certifications
CCNA
simplilearn
May 2025
CCNA CERTIFICATION

Hobbies and interests

IT troubleshooting, learning new technologies, PC maintenance, tech exploration.

Employee of the year