IT Administrator
Orascom Construction Limited - Other Locations
Total years of experience :13 years, 9 Months
•DHCP and DNS Administration.
•IP allocation and connectivity related activities.
•Email administration and Management.
•Maintaining Outlook clients (adding and managing POP, IMAP).
•Installation and maintenance of Cyberoam firewall in site offices.
•Managing all Network printers, plotters
•Managing Daily and Weekly Back up.
•Wireless Router and Access point implementation in Site Offices.
•Installation of Structural and Architecture software’s like AutoCAD, Primavera, Midas, and Sap etc.…
•Vender Co-ordination.
•Providing application support and training to end-users.
•Creation of proper documentation for all departments and auditing the same.
•Installation, management, and maintenance of IT assets (hardware and software) in different projects sites
•Built and provided basic end-user troubleshooting and desktop support on windows, Linux and mac systems.
•Provided tier1 IT Support to non-technical internal users through desktop support.
•Identified and solved technical issues using verity of diagnostics tools.
•Configured hardware, devices and software to set up workstations for employs.
•Resolved issues with systems, hardware and telephones quickly and accurately.
•Assembling, Installation and Hardware trouble shooting of all kinds of Desktops.
•Data Backup and critical backup recovery for the User’s Desktop.
•Resolving both Hardware & software related issues of customer PC’s and Laptop.
•Installation and configuration of windows servers.
•Troubleshooting Common Hardware Related System problems.
•Installation, configuration and troubleshooting all kind of printers, scanners other devices.
•Troubleshooting OS and network connectivity problems.
•Providing IT technical Support to End users.
IT Helpdesk Experience
•Incident management as per the ITIL Process by using CA Unicenter service desk and BMC remedy.
•Managing Unicenter CA Servicedesk Incident report and analysis and managing BMC remedy ticketing tool.
•Creating incident tickets for problem management in CA Unicenter and BMC Remedy.
•To attend the incidents logged by the users on day-to-day basis as per SLA, being the first point of escalation.
•Escalating the Incident tickets to the next level which is recommended to handle by the subsequent level engineers.
•Prepare the Incident tickets details for the weekly meeting and discussing the same on meeting for improving the quality of service provides needed.
•Preparing the end users feedback received by auto-generated mails.
•Provide technical support to customers on telephone, email and through tickets.
•Analyze and troubleshoot software and hardware issues.
•Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages.
•Adequate Knowledge of Microsoft Patching and resolving the security-based problems.
•Analyze Problems & escalate to appropriate Levels.