Samson PMP, MBA, ITIL

Project Title : Transformation Project.
Project Description: It is a short time transformation project. For our Client JohnLewis Partnership, UK, 2250 aged Middleware, OS, DB Applications, to be migrated to the latest one. Successfully completed on time, Within budget. Pay role company eTeam inc.

SJ EXPORTS is a merchandise export company, renowned name engaged in export and supply of a comprehensive range of products.
Responsibilities
Driving the company towards the goals and objectives by defining the program governance, planning and monitoring program progress. Managing budget and risk. Aligning the project objectives towards program goals.

SJ Business Solutions is pioneer call center company provide various services for corporate companies.
Responsibilities
-Directing the company towards achieving objectives.
-Planning executing Call Center Program
-Managing Project Managers towards objective.

DP World has a portfolio of more than 65 marine terminals across six continents . including new developments underway in India, Africa, Europe, South America and the Middle East. Container handling is the company’s core business and generates more than three quarters of its revenue.

Project Title: Terminal-3 Port IT Program
Description: Implementing Terminal-3 Port IT & Infrastructure program which involves twenty five various Software and IT Infrastructure projects in compliance to delivery on schedule and other SLA parameters. The program inclusive of implementing software, Hardware, Networking, , Data center, Implementing IT Security, CCTV, TETRA network, video wall, Control center.. etc, Terminal-3 is world’s largest Semi automated container terminal.
Project role : Program Manager
Responsibilities
•Driving all the activities of the program and administering a budget worth $100M
•Ensuring effective management of risks for the program and enhancing the quality of the program executed
•Spearheading 100+ stakeholders, vendors and enterprise customers
•Steering a team of Project Managers and other members for executing the program in accordance with the set of objectives and roadmaps
•Conducting reviews of the assigned work of the sub-contractors and ensuring its completion as per the set guidelines
•Making sure that all projects deliveries aligned with program objectives
•Interfacing with the clients for mapping requirements and architecting innovative solutions for the same
•Facilitating the implementation of PMI methodology across the program
Highlights:
•Merit of implementing world’s largest semi-automated Terminal IT & Infrastructure Program value of AED 100M, appreciated and certified by Senior VP, DP World
•Monitoring and correcting the project team on areas such as planning, scheduling & risk management of multiple teams on a project; provided input on team performance and reward
•Managed onshore and offshore support team.
•Drove organization-level operations developed & enforced policies, processes, controls and best practices as defined by CMMI standards
•Interfaced with the consultants for outsourcing high risk projects for managing risk and ensuring cost management
•Steered the implementation of PMI methodology which improved the program standard and success rates
•Faced and overcame key challenges like changing the operations and helping the staff by transitioning the manual to automated process and conducted trainings for the team members to keep them motivated and perform the assigned tasks

Coordination and Control
Etisalat is the Middle East’s largest Telecom operator and the GCC’s third largest corporation. With a market value of approximately Dhs. 80 billion (USD 20 billion) and annual revenues of over Dhs. 32 billion (USD 8.7 billion) Etisalat is today on the verge of being numbered amongst the top ten operators in the world
Role: Program Manager
•Identifying, analyzing and capitalizing commercial opportunities and implementing wired and wireless network and solutions.
•Spearheaded & garnered assistance to top 500 clients’ accounts
•Cemented healthy business relation with the clients and internal
departments for delivering service on time and within budget
•Liaised with all the teams of different levels including low level technicians
teams to senior VP level
•Coordinated & negotiated with the contractors & vendors
•Projects Undertaken
Projects Undertaken
Monitored & ensured that Operations and other teams meet the assigned
targets as per the set guidelines on time

Highlights:
•Major Projects
•Call Center Automation Program
•Migration of PPPoA protocol project
•Migrating Wi-Max to GPON
•Mega Telecom Projects
Major Projects
•Call Center Automation Program
•Migration of PPPoA protocol project
•Migrating Wi-Max to GPON
•Mega Telecom Projects
Successfully managed Programs and Projects
•Successfully implemented six telecom mega Telecom projects by establishing all types of wired and wireless services(detail given below).
•Call Center Program by integrating various IT Projects & Telecom Projects for achieving call center objectives and SLA. Role : Program manager
•Portal Development Projects, Knowledge Base Systems, Database Application, MS SharePoint Document Management System. Project Role : Project manager
(Major project details given below in Project Undertaken section)
Major IT Projects:
•Implemented Call Center Automation Program by integrating various call centre projects. It included workflow process system, escalation process system, document management system, knowledge base system, integrating IVR, Call Work Code (CWC) system, fax automation system, automated voice recorder, automated email reply, automated web interface and eSupport (Remote support). Major vendors are Microsoft, Lucent technology, AVAYA and Alcatel. All of these projects aimed to minimize 35% of call handing time in call center environment.
•Developed and updated knowledge base application to be used by first/ second level technical support staff
•Focus on minimizing misuse of bandwidth through migration of PPPoA protocol project for 70, 000 ADSL subscribers and implementation of rate limitation for 90, 000 ADSL subscribers
•Render second level technical support to customers aimed at prompt resolution of escalated issues
•Assist business solution & technical support teams with regards to Internet, Voice, Wireless Products & Services
•Migrated 70, 000 Wi-Max Customers to GPON Network Project

Mega Telecom Projects:
•Successfully completed Six Mega Telecom Projects by implementing Wimax Network, Mobile Network, Fiber Network for providing all type of wired and wireless telecom services;
•To ensures prompt mobilization of mega telecom projects, planning, executing interacting effectively with various internal departments like GIS, Radio, Wimax, Special projects, OSP, Engineering, Marketing, Sales, Customer Care Center, ISO, ISP, GPON, HFC, IT, Data service, Central engineering, Access Network, ICS, Network planning & Maintenance, Engineering support, FRC control, SMB, HR, IT, Core network, SHE, Central marketing, Contract management, contractors, vendors... etc. Following mega projects successfully implemented .
•Dubai World Central Telecom Project (Al Maktoum airport)
•Burj khalifa Tower Telecom Project
•Sheik Hamdan Multipurpose Auditorium
•City of Arabia Telecom Project
•Dubai Sports Complex Telecom Project
•Jumerah Palm Island