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رياض الدين فروق, IT Operations Manager

رياض الدين فروق

IT Operations Manager·Ajlan & Bros Holding Group

المملكة العربية السعودية

بكالوريوس, B.E. Computer Science and Engineering

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 4 أشهر

IT Operations Manager

يونيو 2024 - حتى الآن

Ajlan & Bros Holding Group

الرياض، المملكة العربية السعودية

يونيو 2024 - حتى الآن

• Strategic Leadership: Directed IT Operations for a major holding group, managing Helpdesk, Infrastructure, and Systems to achieve 99% SLA adherence across multi-site environments.
• Infrastructure Modernization: Architected and executed the seamless migration of legacy VMware workloads to a Nutanix AHV cluster, significantly enhancing scalability and standardizing VM lifecycle management.
• Cybersecurity Governance: Enforced stringent security baselines for over 35 Microsoft 365 domains; successfully deployed Proofpoint for enhanced email security and threat protection.
• Team Development: Fostered a high-performance culture by mentoring IT staff and promoting continuous professional development.
• Process Optimization: Implemented ITIL best practices to streamline operations and improve service delivery efficiency.
مجال الشركة:
الاستثمار والضمانات والصناديق المالية
الدور الوظيفي:
تكنولوجيا المعلومات

IT Administrator - Systems & Infrastructure

مارس 2023 - مارس 2024

Dubai Financial Services Authority

دبي، الإمارات العربية المتحدة

مارس 2023 - مارس 2024

• Spearheaded the implementation and maintenance of a resilient IT infrastructure, significantly reducing system downtime through SCOM and Ops Manager, which boosted overall system performance and productivity organization-wide.
• Developed and executed centralized configuration management strategies for business continuity utilizing Veeam and Veritas Backup Solutions, establishing standardized frameworks to streamline future support deployments.
• Crafted comprehensive service call policies, outlining employee proficiencies and escalation procedures, enhancing operational efficiency and service delivery within the IT department.
• Fostered a proactive IT environment, ensuring optimal resource allocation and alignment with organizational goals.
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
تكنولوجيا المعلومات

IT Executive

أغسطس 2022 - مارس 2023

Gyma Food Industries (Savola Foods)

دبي، الإمارات العربية المتحدة

أغسطس 2022 - مارس 2023

• Spearheaded initiatives that enhanced IT operational efficiency by 20%, leading to a 15% faster response time to critical issues and a 25% boost in team productivity within a year.
• Designed and executed comprehensive technology programs focused on performance metrics, outcomes, and strategic investment requirements.
• Led the successful cross-tenant migration of 400 O365 users, expertly managing mailboxes, OneDrive, and D365 to ensure seamless transitions.
• Collaborated with cross-functional teams to optimize IT infrastructure and improve service delivery, enhancing overall user satisfaction.
• Drove continuous improvement efforts by analyzing operational data and implementing best practices in IT management.
مجال الشركة:
التصنيع
الدور الوظيفي:
التصنيع

IT Engineer / IT Specialist

ديسمبر 2018 - أغسطس 2022

Ajmal Perfumes Manufacturing

دبي، الإمارات العربية المتحدة

ديسمبر 2018 - أغسطس 2022

• Spearheaded proactive network monitoring initiatives, achieving a 25% reduction in system downtime and maintaining a 99.9% uptime for essential business applications, thereby boosting operational efficiency and mitigating financial risks.

• Executed troubleshooting and maintenance for a diverse range of hardware and software components, including servers, routers, switches, and firewalls, ensuring optimal network performance.

• Managed comprehensive digital inventories of IT assets using the Spiceworks Inventory solution, streamlining IT procurement processes and enhancing resource allocation.

• Collaborated cross-functionally to support IT operations, driving improvements in infrastructure management and aligning technology solutions with business objectives.

• Developed and implemented best practices for IT operations, fostering a culture of continuous improvement and operational excellence.
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
التصنيع

IT Support & Network Support Engineer

ديسمبر 2017 - نوفمبر 2018

Dora Infotech LLC

دبي، الإمارات العربية المتحدة

ديسمبر 2017 - نوفمبر 2018

• Spearheaded initiatives that reduced system downtime by 30% through proactive network monitoring, ensuring seamless operations and enhanced productivity.
• Oversaw the management of IP PBX and PABX lines, executing installations and troubleshooting at client sites to optimize communication infrastructure.
• Delivered comprehensive on-site technical support, effectively resolving client errors and enhancing user satisfaction through prompt problem resolution.
• Configured Microsoft Server environments and maintained Active Directories, ensuring robust IT infrastructure and security compliance.
• Collaborated with cross-functional teams to streamline IT operations, driving efficiency and aligning technology solutions with business objectives.
• Implemented best practices in IT management to enhance service delivery and support organizational growth.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Aalim Muhammed Salegh College of Engineering

مايو 2015

مايو 2015

بكالوريوس، B.E. Computer Science and Engineering

الهند

المعدل التراكمي (نسبة مئوية): 60%

المعدل التراكمي (نسبة مئوية): 60%

Skills

Leadership
Expert
Leadership
Expert
Cyber Security
Expert
Cyber Security
Expert
IT Administration
Expert
IT Administration
Expert
Network Infrastructure
Expert
Network Infrastructure
Expert
Project Management
Expert
Project Management
Expert
Server Administration
Expert
Server Administration
Expert
Technical Troubleshooting
Expert
Technical Troubleshooting
Expert
System Administration
Expert
System Administration
Expert
Server Administrator
Expert
Server Administrator
Expert
Endpoint Security
Expert
Endpoint Security
Expert
SharePoint Administration
Intermediate
SharePoint Administration
Intermediate
Microsoft 365 Administration
Expert
Microsoft 365 Administration
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
IT Service Management
Expert
IT Service Management
Expert
Data Center
Expert
Data Center
Expert
VMware ESX
Expert
VMware ESX
Expert
SAP CRM
Expert
SAP CRM
Expert
HYPER-V
Expert
HYPER-V
Expert
FINANCIAL SERVICES
Expert
FINANCIAL SERVICES
Expert
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
STANDARD OPERATING PROCEDURE
Expert
STANDARD OPERATING PROCEDURE
Expert
CONFIGURATION MANAGEMENT
Expert
CONFIGURATION MANAGEMENT
Expert
STREAMLINING
Expert
STREAMLINING
Expert
MICROSOFT SHAREPOINT
Expert
MICROSOFT SHAREPOINT
Expert
RETAIL SOFTWARE
Expert
RETAIL SOFTWARE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
NETWORK MONITORING
Expert
NETWORK MONITORING
Expert
SQL (PROGRAMMING LANGUAGE)
Expert
SQL (PROGRAMMING LANGUAGE)
Expert
LAN
Expert
LAN
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PABX
Expert
PABX
Expert
PHOTOGRAPHY
Intermediate
PHOTOGRAPHY
Intermediate
NETWORKING, ROUTERS and FIREWALLS
Intermediate
NETWORKING, ROUTERS and FIREWALLS
Intermediate
Workstation and Software Support
Expert
Workstation and Software Support
Expert
Server maintenance, User Creation, Policy Creation and Deployment
Intermediate
Server maintenance, User Creation, Policy Creation and Deployment
Intermediate
Outloook Configuration and Support
Expert
Outloook Configuration and Support
Expert
Anti-Virus Deployment and Support
Expert
Anti-Virus Deployment and Support
Expert
WiFi and LAN Configuration
Expert
WiFi and LAN Configuration
Expert
CCTV Installaion and Configuration
Expert
CCTV Installaion and Configuration
Expert
Windows Server
Expert
Windows Server
Expert
Microsoft Servers
Expert
Microsoft Servers
Expert
VMware
Expert
VMware
Expert
Linux Server
Expert
Linux Server
Expert
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
NUTANIX AHV
Intermediate
NUTANIX AHV
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
VMWARE ESX SERVERS
Intermediate
VMWARE ESX SERVERS
Intermediate
Microsoft 365
Expert
Microsoft 365
Expert
Nutanix
Expert
Nutanix
Expert
Leadership
Expert
Leadership
Expert
CAPITAL EXPENDITURE
Intermediate
CAPITAL EXPENDITURE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
IT Administration
Expert
IT Administration
Expert
Network Infrastructure
Expert
Network Infrastructure
Expert
Project Management
Expert
Project Management
Expert
Server Administration
Expert
Server Administration
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
riyasudeen.me
ستاك اوفرفلو
ستاك اوفرفلو
stackoverflow.com/users/7884414/rey
غيت هاب
غيت هاب
github.com/riyas22

اللغات

الانجليزية

متمرّس

التاميلية

اللغة الأم

العربية

مبتدئ

العضويات

Saudi Council of Engineers

Computer Engineer

April 2025

التدريب و الشهادات

الشهادات
driving licenses
Cisco Certified Network Associate (CCNA)
CompTIA Security+
Administering VMware vSphere 8 and vCenter
Nutanix Cloud Administration
driving licenses
Cisco Certified Network Associate (CCNA)
CompTIA Security+
Administering VMware vSphere 8 and vCenter
Nutanix Cloud Administration
driving licenses
Cisco Certified Network Associate (CCNA)
CompTIA Security+
Administering VMware vSphere 8 and vCenter
Nutanix Cloud Administration
Cisco Certified Network Associate
Mar 2016 - Mar 2019
عرض الشهادات

الهوايات والاهتمامات

Reading Technology Blogs