IT Administrator
Dubai Financial Services Authority
مجموع سنوات الخبرة :11 years, 0 أشهر
• Implemented and maintained robust IT infrastructure, reducing system downtime using SCOM, OPs manager and increasing overall system performance, resulting in enhanced productivity across the organization.
• Created centralized configuration management plans for business continuity using Veeam & Veritas Backup Solutions, prioritizing standardized system frameworks to ease future support deployments.
• Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
• Managed virtual machines running on Hyper-V platform including creating snapshots for quick recovery from errors or failures.
• Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
• Administer Active Directory 2022 environment, including HA and a separate domain for external firms. Manage Microsoft 365 Cloud applications, including Exchange Online, SharePoint Online, OneDrive for Business, Azure AD, and Intune.
• Configure and troubleshoot OUs, GPOs, DNS, Certificate Authority, AD replication, and other core infrastructure components. Oversee virtual environments using VMware vCenter (7.0) and vSphere ESXi hosts (7.0)
• Implemented and maintained robust IT infrastructure, reducing system downtime using SCOM, OPs manager and increasing overall system performance, resulting in enhanced productivity across the organization.
• Created centralized configuration management plans for business continuity using Veeam & Veritas Backup Solutions, prioritizing standardized system frameworks to ease future support deployments.
• Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
• Managed virtual machines running on Hyper-V platform including creating snapshots for quick recovery from errors or failures.
• Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
• Administer Active Directory 2022 environment, including HA and a separate domain for external firms. Manage Microsoft 365 Cloud applications, including Exchange Online, SharePoint Online, OneDrive for Business, Azure AD, and Intune.
• Configure and troubleshoot OUs, GPOs, DNS, Certificate Authority, AD replication, and other core infrastructure components. Oversee virtual environments using VMware vCenter (7.0) and vSphere ESXi hosts (7.0)
• Ensuring optimal operation of the IT Systems & Servers over the organization and maintaining a 99% of system uptime.
• Orchestrated a 20% improvement in overall IT operational efficiency by implementing streamlined workflows, resulting in a 15% reduction in response time to critical issues and achieving a 25% increase in team productivity over a 12-month period.
.
.
• Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
• Participated in the cross-tenant migration of 400 O365 users, handling mailboxes, OneDrive, D365, SharePoint, and computer domain network.
• Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products.
• Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
• Orchestrated high-level IT vendor relationships, selecting voice, data and other providers in addition to verifying and maintaining advantageous service level agreements.
• Managed users, groups, and permissions in hybrid Windows Active Directory 2019 across UAE and KSA sites.
• Implemented proactive network monitoring strategies, reducing system downtime by 25% and ensuring a 99.9% uptime for critical business applications, resulting in enhanced operational efficiency and minimized financial impact.
• Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
• Maintained digital inventories of IT products with Spiceworks Inventory solution. Handled IT purchases and coordinated with suppliers for timely product receipt.
• Assisted the outsourced SAP Team in implementing the new ERP solution.
• Designed Standard Operating Procedure (SOP) for integration of new systems and software, streamlining change management through consistent task replication.
• Drafted cabling and network configuration diagrams, illustrating plans to create repeatable, consistent infrastructures for multi-site facilities.
• Executed various SQL queries for database management in retail outlets using Toad for Oracle. Installed, configured, and assisted with the Orion retail software and database for retail shop operations.
• Designed network configurations incorporating hardware from multiple providers, harmonizing and securing multi vendor frameworks during installation and beyond.
• Implemented proactive network monitoring strategies, reducing system downtime by 25% and ensuring a 99.9% uptime for critical business applications, resulting in enhanced operational efficiency and minimized financial impact.
• Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
• Maintained digital inventories of IT products with Spiceworks Inventory solution. Handled IT purchases and coordinated with suppliers for timely product receipt.
• Assisted the outsourced SAP Team in implementing the new ERP solution.
• Designed Standard Operating Procedure (SOP) for integration of new systems and software, streamlining change management through consistent task replication.
• Drafted cabling and network configuration diagrams, illustrating plans to create repeatable, consistent infrastructures for multi-site facilities.
• Executed various SQL queries for database management in retail outlets using Toad for Oracle. Installed, configured, and assisted with the Orion retail software and database for retail shop operations.
• Designed network configurations incorporating hardware from multiple providers, harmonizing and securing multi vendor frameworks during installation and beyond.
• Reduced system downtime by 30% through proactive network monitoring, identifying and resolving issues before they impacted operations.
• Managed IP PBX and PABX lines, handling installation and troubleshooting at client sites. Installed operating systems, antivirus software, ERP, and various applications like MS Office.
• Provided on-site technical support, troubleshooting client errors for effective problem resolution. Configured Microsoft Server and maintained Active Directories for AMC Clients employees.
• Successfully implemented security protocols, resulting in a 25% decrease in cybersecurity incidents and ensuring the integrity of the organizations data.
• Responded to and resolved an average of 50+ IT support tickets weekly, consistently meeting or exceeding the established service-level agreements (SLAs).
• Set up and installed computers, routers, telephony systems, and servers for office setups. Installed and configured data and voice cables at new office sites, ensuring server-end configuration.
• Conducted regular network audits, ensuring compliance with industry standards and reducing vulnerabilities, contributing to a 15% improvement in overall network security.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.