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Riyasudeen Farook, IT Operations Manager

Riyasudeen Farook

IT Operations Manager·Ajlan & Bros Holding Group

Saudi Arabia

Bachelor's degree, B.E. Computer Science and Engineering

Work experience

Total years of experience: 8 years, 4 months

IT Operations Manager

June 2024 - Present

Ajlan & Bros Holding Group

Riyadh, Saudi Arabia

June 2024 - Present

• Strategic Leadership: Directed IT Operations for a major holding group, managing Helpdesk, Infrastructure, and Systems to achieve 99% SLA adherence across multi-site environments.
• Infrastructure Modernization: Architected and executed the seamless migration of legacy VMware workloads to a Nutanix AHV cluster, significantly enhancing scalability and standardizing VM lifecycle management.
• Cybersecurity Governance: Enforced stringent security baselines for over 35 Microsoft 365 domains; successfully deployed Proofpoint for enhanced email security and threat protection.
• Team Development: Fostered a high-performance culture by mentoring IT staff and promoting continuous professional development.
• Process Optimization: Implemented ITIL best practices to streamline operations and improve service delivery efficiency.
Company industry:
Investment, Securities & Funds
Job role:
Information Technology

IT Administrator - Systems & Infrastructure

March 2023 - March 2024

Dubai Financial Services Authority

Dubai, United Arab Emirates

March 2023 - March 2024

• Spearheaded the implementation and maintenance of a resilient IT infrastructure, significantly reducing system downtime through SCOM and Ops Manager, which boosted overall system performance and productivity organization-wide.
• Developed and executed centralized configuration management strategies for business continuity utilizing Veeam and Veritas Backup Solutions, establishing standardized frameworks to streamline future support deployments.
• Crafted comprehensive service call policies, outlining employee proficiencies and escalation procedures, enhancing operational efficiency and service delivery within the IT department.
• Fostered a proactive IT environment, ensuring optimal resource allocation and alignment with organizational goals.
Company industry:
Financial Services
Job role:
Information Technology

IT Executive

August 2022 - March 2023

Gyma Food Industries (Savola Foods)

Dubai, United Arab Emirates

August 2022 - March 2023

• Spearheaded initiatives that enhanced IT operational efficiency by 20%, leading to a 15% faster response time to critical issues and a 25% boost in team productivity within a year.
• Designed and executed comprehensive technology programs focused on performance metrics, outcomes, and strategic investment requirements.
• Led the successful cross-tenant migration of 400 O365 users, expertly managing mailboxes, OneDrive, and D365 to ensure seamless transitions.
• Collaborated with cross-functional teams to optimize IT infrastructure and improve service delivery, enhancing overall user satisfaction.
• Drove continuous improvement efforts by analyzing operational data and implementing best practices in IT management.
Company industry:
Manufacturing
Job role:
Manufacturing

IT Engineer / IT Specialist

December 2018 - August 2022

Ajmal Perfumes Manufacturing

Dubai, United Arab Emirates

December 2018 - August 2022

• Spearheaded proactive network monitoring initiatives, achieving a 25% reduction in system downtime and maintaining a 99.9% uptime for essential business applications, thereby boosting operational efficiency and mitigating financial risks.

• Executed troubleshooting and maintenance for a diverse range of hardware and software components, including servers, routers, switches, and firewalls, ensuring optimal network performance.

• Managed comprehensive digital inventories of IT assets using the Spiceworks Inventory solution, streamlining IT procurement processes and enhancing resource allocation.

• Collaborated cross-functionally to support IT operations, driving improvements in infrastructure management and aligning technology solutions with business objectives.

• Developed and implemented best practices for IT operations, fostering a culture of continuous improvement and operational excellence.
Company industry:
Industrial Production
Job role:
Manufacturing

IT Support & Network Support Engineer

December 2017 - November 2018

Dora Infotech LLC

Dubai, United Arab Emirates

December 2017 - November 2018

• Spearheaded initiatives that reduced system downtime by 30% through proactive network monitoring, ensuring seamless operations and enhanced productivity.
• Oversaw the management of IP PBX and PABX lines, executing installations and troubleshooting at client sites to optimize communication infrastructure.
• Delivered comprehensive on-site technical support, effectively resolving client errors and enhancing user satisfaction through prompt problem resolution.
• Configured Microsoft Server environments and maintained Active Directories, ensuring robust IT infrastructure and security compliance.
• Collaborated with cross-functional teams to streamline IT operations, driving efficiency and aligning technology solutions with business objectives.
• Implemented best practices in IT management to enhance service delivery and support organizational growth.
Company industry:
IT Services
Job role:
Information Technology

Education

Aalim Muhammed Salegh College of Engineering

May 2015

May 2015

Bachelor's degree, B.E. Computer Science and Engineering

India

GPA (percentage): 60%

GPA (percentage): 60%

Skills

Leadership
Expert
Leadership
Expert
Cyber Security
Expert
Cyber Security
Expert
IT Administration
Expert
IT Administration
Expert
Network Infrastructure
Expert
Network Infrastructure
Expert
Project Management
Expert
Project Management
Expert
Server Administration
Expert
Server Administration
Expert
Technical Troubleshooting
Expert
Technical Troubleshooting
Expert
System Administration
Expert
System Administration
Expert
Server Administrator
Expert
Server Administrator
Expert
Endpoint Security
Expert
Endpoint Security
Expert
SharePoint Administration
Intermediate
SharePoint Administration
Intermediate
Microsoft 365 Administration
Expert
Microsoft 365 Administration
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
IT Service Management
Expert
IT Service Management
Expert
Data Center
Expert
Data Center
Expert
VMware ESX
Expert
VMware ESX
Expert
SAP CRM
Expert
SAP CRM
Expert
HYPER-V
Expert
HYPER-V
Expert
FINANCIAL SERVICES
Expert
FINANCIAL SERVICES
Expert
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
STANDARD OPERATING PROCEDURE
Expert
STANDARD OPERATING PROCEDURE
Expert
CONFIGURATION MANAGEMENT
Expert
CONFIGURATION MANAGEMENT
Expert
STREAMLINING
Expert
STREAMLINING
Expert
MICROSOFT SHAREPOINT
Expert
MICROSOFT SHAREPOINT
Expert
RETAIL SOFTWARE
Expert
RETAIL SOFTWARE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
NETWORK MONITORING
Expert
NETWORK MONITORING
Expert
SQL (PROGRAMMING LANGUAGE)
Expert
SQL (PROGRAMMING LANGUAGE)
Expert
LAN
Expert
LAN
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PABX
Expert
PABX
Expert
PHOTOGRAPHY
Intermediate
PHOTOGRAPHY
Intermediate
NETWORKING, ROUTERS and FIREWALLS
Intermediate
NETWORKING, ROUTERS and FIREWALLS
Intermediate
Workstation and Software Support
Expert
Workstation and Software Support
Expert
Server maintenance, User Creation, Policy Creation and Deployment
Intermediate
Server maintenance, User Creation, Policy Creation and Deployment
Intermediate
Outloook Configuration and Support
Expert
Outloook Configuration and Support
Expert
Anti-Virus Deployment and Support
Expert
Anti-Virus Deployment and Support
Expert
WiFi and LAN Configuration
Expert
WiFi and LAN Configuration
Expert
CCTV Installaion and Configuration
Expert
CCTV Installaion and Configuration
Expert
Windows Server
Expert
Windows Server
Expert
Microsoft Servers
Expert
Microsoft Servers
Expert
VMware
Expert
VMware
Expert
Linux Server
Expert
Linux Server
Expert
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
INFRASTRUCTURE MANAGEMENT
Intermediate
NUTANIX AHV
Intermediate
NUTANIX AHV
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
VMWARE ESX SERVERS
Intermediate
VMWARE ESX SERVERS
Intermediate
Microsoft 365
Expert
Microsoft 365
Expert
Nutanix
Expert
Nutanix
Expert
Leadership
Expert
Leadership
Expert
CAPITAL EXPENDITURE
Intermediate
CAPITAL EXPENDITURE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
IT Administration
Expert
IT Administration
Expert
Network Infrastructure
Expert
Network Infrastructure
Expert
Project Management
Expert
Project Management
Expert
Server Administration
Expert
Server Administration
Expert

Social profiles

Personal Website
Personal Website
riyasudeen.me

Languages

English

Expert

Tamil

Native Speaker

Arabic

Beginner

Memberships

Saudi Council of Engineers

Computer Engineer

April 2025

Training and Certifications

Certifications
driving licenses
Cisco Certified Network Associate (CCNA)
CompTIA Security+
Administering VMware vSphere 8 and vCenter
Nutanix Cloud Administration
driving licenses
Cisco Certified Network Associate (CCNA)
CompTIA Security+
Administering VMware vSphere 8 and vCenter
Nutanix Cloud Administration
driving licenses
Cisco Certified Network Associate (CCNA)
CompTIA Security+
Administering VMware vSphere 8 and vCenter
Nutanix Cloud Administration
Cisco Certified Network Associate
Mar 2016 - Mar 2019
Show credentials

Hobbies and interests

Reading Technology Blogs