Priya Joseph

• Hands-on experience of Microsoft 365 including One drive, Share point, MS Teams and syncing PCs with Azure Active Directory.
• Responsible for resolving and isolating issues related to computer, printers/scanners, Wifi and CCTV in Tasheel, Amer and Adheed centres.
• Worked in ZKTeco Biometric software for employee door access and attendance management.
• Configured Yealink IP phones and addressed issues with extensions and IP conflicts.
• Troubleshot connectivity problems related to Hikvision and Uniview CCTV applications.
• Managed and maintained records for IT assets including Hardware, Software and POS machines.
• Single point of contact for Operations and Department managers for any IT related concerns.
• Represented the team in meetings with branch managers and addressed their IT queries.
• Updating inventory and coordinating with the purchasing department in purchasing of IT equipments.

- Deployed in Dubai Police Stadium to troubleshoot issues related to wireless connectivity, printer and computer hardware/software during the Olympic games.
- Worked on cloud based print management system, Printix, to print required documents.
- Installed and did setup for wired and wireless printers in respective functional areas.
- Coordinated with the department heads regarding connectivity and logistics/supply issues.
- Responsible for sending daily incident sheet and resolving tickets raised by concerned departments.
- Attended team meetings and addressed queries related to network/hardware.
- Educated users on using radios for intervenue communication

- Responded and resolved computer related customer queries via email, phone and in-person meetings.
- Installed, configured and troubleshot desktop level applications like MS office, Adobe, Windows software etc.
- Resolved issues related to email and Outlook setup.
- Guided users through installing Windows Operating system and computer peripherals like printers and routers.
- Helped create technical documentation and manuals.
-- Coordinated with procurement department regarding price and stock availability and updated customer regarding the same.
- Followed up with the dispatch team and tracked sales order to ensure they are scheduled and sent out on time.
- Prepared pricelists for different brands that were to be updated via Netsuite software.

- Worked on Wareed project for the Ministry of Health, UAE (Al Qassimi Hospital, Sharjah) to implement the ERP Solution- Microsoft Dynamics AX 2009, along with Cerner Millennium Health Information System linking 14 hospitals and 68 clinics.
- Supervised the implementation of the AX Software and ensured the end user's acquaintance with it.
- Proficient in using Dynamics AX, Inventory module which aimed in creating and maintaining medical records for patients across UAE and also helped in maintaining the Inventory for various hospital pharmacies and stores.
- Provided direct support to the users and resolved their technical queries and troubleshooting problems related to receiving stock from vendors and issuing to their customers.
- Prepared stock and expiry reports which ensured timely action were taken to move stocks, thereby avoiding dead inventory.
- Checked on-hand quantity / transactions and used methods like Counting and Transfer for stock correction.
- Coordinated with Project Manager and Client team, to complete assigned tasks on projects.

-Assisted customers in troubleshooting issues related to Dell Computers, Operating Systems (Windows XP, Vista and 7), hardware failures, MS Office products and Internet connectivity.
-Performed upgrades, installation of software and drivers.
-Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates.
-Troubleshot and installed hardware peripherals like printers.
-Disabled and enabled accounts, user rights, file and folder permissions.
-Achieved weekly/monthly targets for sales.
-Focused on providing excellent customer service, handled customer queries and complaints.
-Worked in ERP Seibel.
-Responsible for other duties assigned. SPOC (single point of contact) for sending Minutes of Meeting to -Manager and Area Managers.