Total years of experience :0 years, 11 Months
as a Customer Service Agent for the commercial bank of Qatar since 18/09/2012
Key responsibilities:
•Aid customers in opening, managing and optimizing their bank accounts and other products
•Pursue leads and potential customers to expand services and products offered
•Provide advisory services for clients regarding available financial services
•Refer clients to financial specialists in the event of specialized needs
•Resolve issues regarding customer accounts
•Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
•Customer relationship management: handling after sales and client suggestions, complains and queries.
•Working for SDI Marketing Doha for organizing the event ‘Cirque Du Soleil’ in Doha ( from 29th of May till the 7th of July 2012), duties included: - Corporate Ticket Sales, - Monitoring and Controlling individual ticket sales at various points of sales, -working during and after the event in organizing ticketing, seats, and controlling overall on site duties.
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my tasks included; assisting in recruitment and training in addition to payroll) of the Phoenicia Intercontinental
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EDUCATION •