jalal belhouari, customer service

jalal belhouari

customer service

QNB Capital

Lieu
Qatar - Doha
Éducation
Diplôme supérieur, technicien de gestion
Expérience
17 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :17 years, 5 Mois

customer service à QNB Capital
  • Qatar
  • Je travaille ici depuis décembre 2017

Handling the calls of the customers and take actions in case of any fraud transactions

duty officer à Hamad Medical Corporation
  • Qatar - Doha
  • Je travaille ici depuis janvier 2014

 In charge of the hotel operations.
 Meeting areas and all areas set up for Daily functions and upcoming events.
 hotel rooms allocation as well as housing allocation and recreation
 Responsible in guest house department for check-in and check -out of guest in the flats.
 Responsible of the reservation office and management.
 Handles the check-in process for all new arrivals guests to ensure a streamlined
and efficient accommodation service. And Organization of the catering
requirements and housing for all new arrivals and guests.
 Follow up and control on scheduled furniture and fixture maintenance of hotel
and housing facilities.
 Ensures that all front desk employees engage politely and attentively with
incoming and departing guests.
 Ensures compliance to safety, health, and security policies and standards at all
times

hotel supervisor à Hamad Medical Corporation
  • Qatar - Doha
  • janvier 2015 à mai 2017

 In charge of the hotel operations.
 Meeting areas and all areas set up for Daily functions and upcoming events.
 hotel rooms allocation as well as housing allocation and recreation
 Responsible in guest house department for check-in and check -out of guest in the flats.
 Responsible of the reservation office and management.
 Handles the check-in process for all new arrivals guests to ensure a streamlined
and efficient accommodation service. And Organization of the catering
requirements and housing for all new arrivals and guests.
 Follow up and control on scheduled furniture and fixture maintenance of hotel
and housing facilities.
 Ensures that all front desk employees engage politely and attentively with
incoming and departing guests.
 Ensures compliance to safety, health, and security policies and standards at all
times

call center supervisor à Hamad Medical Corporation
  • Qatar - Doha
  • janvier 2015 à avril 2017

 In charge of the hotel operations.
 hotel rooms allocation as well as housing allocation and recreation
 Responsible in guest house department for check-in and check -out of guest in the flats.
 Responsible of the reservation office and management.
 Handles the check-in process for all new arrivals guests to ensure a streamlined
and efficient accommodation service. And Organization of the catering
requirements and housing for all new arrivals and guests.
 Follow up and control on scheduled furniture and fixture maintenance of hotel
and housing facilities.
 Ensures that all front desk employees engage politely and attentively with
incoming and departing guests.
 Ensures compliance to safety, health, and security policies and standards at all
times

Night club manager à Semiramis Hotel
  • Maroc - Marrakech
  • janvier 2007 à novembre 2014

fall responsibility to manage and solve the all problems

Éducation

Diplôme supérieur, technicien de gestion
  • à OFPPT
  • juillet 2006

management

Etudes secondaires ou équivalent, اداب
  • à ben kheldoun
  • juin 2004

مستحسن

Specialties & Skills

Hotel Management
Customer Service
Supervisory Skills
manager
Manager hotel
التسيير و الاشراف
الضيافة
Banking Customer servic

Langues

Anglais
Expert
Arabe
Langue Maternelle
Français
Expert

Formation et Diplômes

لاعب ممتاز (Certificat)
Date de la formation:
February 1996
Valide jusqu'à:
February 2007

Loisirs

  • كرة اليد
    الوصول الى النهائي للبطولة الوطنية