Retail Operations Manager
Safari group
Total years of experience :13 years, 5 Months
Key responsibilities
Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Follow-up on escalated cases /issues/questions of team members to ensure they are closed efficiently and in a timely manner
Know and inform of the brands’ strategy and promote the brand within the given countries
Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
In conjunction with Marketing, ensure the full implementation of the “appropriate” (well-suited and well timed) and agreed upon marketing strategies and programs
Define sales target per sales team member
Manage the P&L & Monitor the performance of the brand and send recommendation
Provide prompt, thorough, and accurate information to keep management appropriately informed of the brand’s financial position
Control discount and margins to insure constant business profitability
Follow up periodically on the sales figures per line and stock at hand (Sell-Out)
Key responsibilities
Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales target.
Driving business with focus on KPI, conversion and customer value management CVM
Developing, motivating a team, whilst ensuring everyone adheres to company policies and procedures.
Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.
Implementing store compliance and health and safety procedures.
Conduct sales analysis, follow up on market trends and monitor the competitions activity
Propose ways to improve the business
Increase client flow by working closely with Marketing and CRM to develop a network of clients and develop customer loyalty
Recognizing and rewarding staff performance.
Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.
To deal with customer complaints. Sending feedback and report
Recruiting the right candidate with right behaviors in to the right jobs
Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales target.
Driving business with focus on KPI, conversion and customer value management CVM
Developing, motivating a team, whilst ensuring everyone adheres to company policies and procedures.
Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.
Implementing store compliance and healthy and safety procedures.
Deciding on store layouts, working with the visual team to manage displays within the store.
Increase client flow by working closely with Marketing and CRM to develop a network of clients and develop customer loyalty
Recognizing and rewarding staff performance.
Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.
Actively participate in staff training sessions.
To deal with customer complaints. sending feedback and report
Recruiting the right candidate with right behaviors in to the right jobs to ensuring they give access to the right training
Drive online sales to reach store targe
Welcome, inform, orient and help the visitor in the mall, in the most efficient and polite way. Sell different types of ticket and offers a. Give at all time the highest level of customer service possible.
Dealing with enquires and answering calls from new and existing customers
Assisted customers. And handled cash, credit cards and vouchers
• Understanding customer needs & recommending suitable product/brand
• Selling product to customers as per their requirement
• Achieving sales target with regard to the shop and brands
• Interacting with customers, including providing information & overcoming objections .
• Receiving payments, issuing receipts and handling cash
• Maintaining general cleanliness, hygiene standards and visual displays
• Participating in Shop Inventory and ordering stocks
• Coordinating with Customer Care Centre for after sales service