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تم إلغاء حظر المستخدم بنجاح
جلال عواوده, IT Manager

جلال عواوده

IT Manager·Oil Support Services

المملكة العربية السعودية

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 1 أشهر

IT Manager

يناير 2021 - حتى الآن

Oil Support Services

الدمام، المملكة العربية السعودية

يناير 2021 - حتى الآن

•Spearhead the end-to-end IT strategy and operations for a portfolio of 5 companies, including security and cash-in-transit firms, serving over 1000+ end-users.
•Led the digital transformation roadmap by successfully migrating the entire group to Odoo ERP v15.0; customized key modules (HR, Finance, Payroll), resulting in an estimated 50% increase in cross-departmental process efficiency.
•Designed, implemented, and currently maintain secure, high-availability network infrastructures for banking and cash center clients, ensuring 100% compliance with SAMA security standards and regulations.

Achieved 100% compliance with SAMA audits, with zero non-conformities reported across multiple review cycles.
•Manage an annual IT budget, optimizing spend on hardware, software, and vendor contracts without compromising on quality or security.
•Recruited, trained, and currently mentor a high-performing IT team, fostering a culture of proactive support and continuous improvement.
•Architected and enforced a comprehensive disaster recovery and business continuity plan, including automated backup systems, minimizing potential downtime.
•Provide executive-level technical consultation to senior management, influencing key business decisions and technology investments.

مجال الشركة:
النفط والغاز
الدور الوظيفي:
النفط والغاز

IT Engineer

مايو 2018 - أكتوبر 2020

China Petroleum Pipeline Engineering Co. Ltd.

الخبر، المملكة العربية السعودية

مايو 2018 - أكتوبر 2020

• Orchestrated site connectivity and robust Layer 2 network integration for the critical Saudi Aramco Free Flow Pipelines Systems project, serving as the primary technical liaison with Internet Service Providers (ISPs).
• Secured project infrastructure by configuring and managing enterprise firewall policies and access controls.
• Ensured high availability and seamless operation of critical IT systems, including file servers and network services, minimizing downtime for project users.
• Streamlined IT procurement and asset management, coordinating with the procurement department to secure necessary hardware and managing corporate mobile assets (SIM cards).

مجال الشركة:
النفط والغاز
الدور الوظيفي:
النفط والغاز

IT Support Specialist

مايو 2018 - مايو 2019

Arkad Engineering & Construction

الخبر، المملكة العربية السعودية

مايو 2018 - مايو 2019

• Delivered senior-level IT operational support for multiple Saudi Aramco projects (MGS, Fadhili), ensuring network reliability and performance.
• Led the configuration, installation, and troubleshooting of complex network equipment, VoIP systems (Cisco, Yealink), and heavy-duty printers.
• Trained and guided junior IT support staff across different remote site locations, enhancing team capability and response times.

مجال الشركة:
النفط والغاز
الدور الوظيفي:
النفط والغاز

Customer Service Representative

مايو 2015 - ديسمبر 2016

Extensya Liberation, Transformation

اربد، الأردن

مايو 2015 - ديسمبر 2016

• Resolving customer's questions about their orders they bought.
• Take proper care of customers & answer all their questions to help them Get the most out of the company's services.
• Communicate with customers who have escalated issues to determine.
• Beneficial resolution & ensure timely follow-up to verify that complaints have been addressed and satisfied.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

IT Support

يناير 2006 - يونيو 2008

Renno For Computer Services

اربد، الأردن

يناير 2006 - يونيو 2008

• Installing and maintaining computer hardware
• Installing operating systems and software.
• Installing and configuring CCTV systems

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Irbid National University

فبراير 2016

فبراير 2016

بكالوريوس، Computer Science

الأردن

المعدل التراكمي (نسبة مئوية): 81.4%

المعدل التراكمي (نسبة مئوية): 81.4%

Comprehensive studies covering programming languages, software engineering, database management systems, computer networks, operating systems, algorithms, and data structures. Developed strong skills in problem-solving, system analysis, and application development through academic projects, labs, and research. Coursework also included information security, web technologies, and project management, providing both theoretical knowledge and practical experience to design, implement, and optimize technology solutions.
عرض المرفق

Skills

Leadership
Expert
Leadership
Expert
Governance
Expert
Governance
Expert
IT Transformation
Expert
IT Transformation
Expert
Budgeting
Expert
Budgeting
Expert
Project Management
Expert
Project Management
Expert
IT Governance
Expert
IT Governance
Expert
IT Strategic Planning
Expert
IT Strategic Planning
Expert
Budgeting (CAPEX/OPEX)
Expert
Budgeting (CAPEX/OPEX)
Expert
Vendor & Stakeholder Management
Expert
Vendor & Stakeholder Management
Expert
Digital Transformation
Expert
Digital Transformation
Expert
Team Leadership & Mentoring
Expert
Team Leadership & Mentoring
Expert
SAMA Compliance
Expert
SAMA Compliance
Expert
Network Design (LAN/WAN)
Expert
Network Design (LAN/WAN)
Expert
ATM Security Systems
Expert
ATM Security Systems
Expert
Odoo Implementation & Customization
Expert
Odoo Implementation & Customization
Expert
Full Project Lifecycle Management
Expert
Full Project Lifecycle Management
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متوسط

التدريب و الشهادات

التدريب
Advanced Maintenance Certificate
Baynonah for Technology and Information
Computer and Software Certificate
Baynonah for Technology and Information
Cisco Certified Network Associate Routing & Switching (CCNA).
Networkat
NCA Networkat Certified Associate. (CCNA, MCSA & CCNA Security).
Networkat Center
Network Security Professional – NSE4
Pri-Egypt Center

الهوايات والاهتمامات

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