Jalal Awawdeh

•Spearhead the end-to-end IT strategy and operations for a portfolio of 5 companies, including security and cash-in-transit firms, serving over 1000+ end-users.
•Led the digital transformation roadmap by successfully migrating the entire group to Odoo ERP v15.0; customized key modules (HR, Finance, Payroll), resulting in an estimated 50% increase in cross-departmental process efficiency.
•Designed, implemented, and currently maintain secure, high-availability network infrastructures for banking and cash center clients, ensuring 100% compliance with SAMA security standards and regulations.
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Achieved 100% compliance with SAMA audits, with zero non-conformities reported across multiple review cycles.
•Manage an annual IT budget, optimizing spend on hardware, software, and vendor contracts without compromising on quality or security.
•Recruited, trained, and currently mentor a high-performing IT team, fostering a culture of proactive support and continuous improvement.
•Architected and enforced a comprehensive disaster recovery and business continuity plan, including automated backup systems, minimizing potential downtime.
•Provide executive-level technical consultation to senior management, influencing key business decisions and technology investments.

• Orchestrated site connectivity and robust Layer 2 network integration for the critical Saudi Aramco Free Flow Pipelines Systems project, serving as the primary technical liaison with Internet Service Providers (ISPs).
• Secured project infrastructure by configuring and managing enterprise firewall policies and access controls.
• Ensured high availability and seamless operation of critical IT systems, including file servers and network services, minimizing downtime for project users.
• Streamlined IT procurement and asset management, coordinating with the procurement department to secure necessary hardware and managing corporate mobile assets (SIM cards).

• Delivered senior-level IT operational support for multiple Saudi Aramco projects (MGS, Fadhili), ensuring network reliability and performance.
• Led the configuration, installation, and troubleshooting of complex network equipment, VoIP systems (Cisco, Yealink), and heavy-duty printers.
• Trained and guided junior IT support staff across different remote site locations, enhancing team capability and response times.

• Resolving customer's questions about their orders they bought.
• Take proper care of customers & answer all their questions to help them Get the most out of the company's services.
• Communicate with customers who have escalated issues to determine.
• Beneficial resolution & ensure timely follow-up to verify that complaints have been addressed and satisfied.

• Installing and maintaining computer hardware
• Installing operating systems and software.
• Installing and configuring CCTV systems