Sales Engineer/ Security Adviser
Zod Security
Total years of experience :17 years, 7 Months
- Supported the company in releasing the solar power system
- Checked the technical specs of the new system and prepared the installation
procedure
- Engineered security solution to meet customers’ needs
- Search for new projects and clients to increase the company market share
- Meet with consultants, end users, and contractors to introduce the company
- Supervise the installation and Commissioning of the installed systems
- Designing and Installing: Fire Alarm, CCTV, Access Control and Intrusion Alarm
Systems
- Maintaining and growing a portfolio of clients including investment, consultancy, engineering and contracting firms.
- Providing clients product training and support.
- Meeting assigned targets for profitable sales volume and value.
- Establishing productive, professional relationships with key personnel in assigned accounts.
- Maintaining high clients' satisfaction ratings that meet company’s' standards.
- Responsible for customers in KSA, Bahrain, Oman, Egypt, Lebanon, and Jordan
- Supporting Major companies with their market analysis
- Preparing frequent visits to customers in the area
Additional Responsibilities:
Usage History Analysis: analysing the user history and projects they are interested in
Organizing Breakfast Briefing: supporting the Marketing team to organize breakfast briefing and customer interaction
Sales Force super user: Supporting my team-mates with the issues they are facing with the website
Achievements:
Increasing the first year renewal rate
Creating a good relationship with major customers (Sabic, PDO, MESC...)
Managing multiple tasks: Sales, Proposal, Documentation, and Negotiation.
- Handling all the communication with the vendors to achieve the customers’ need
- Technical: Confirming the technical specifications and the compliance statement based on customer request.
- Commercial/Sales: Finalizing all the deals related to generators.
- Engineering: Working with the engineering team to find the solutions for the special orders.
- Logistics: Assisting the logistics team and setting a method statement for transportation.
- Training: Setting a training plan for our customer
- Studying the specifications and confirming all compliance statements before official submittals.
- Achieving the sales targets.
- Reaching customer satisfaction.
Additional Responsibilities:
Power Suite Admin monitor customer registration and requirements, provide the necessary support during the sizing of the projects
Achievements:
- Increase customer data base in Lebanon
- Introducing Power Suite to consultants and major customers
- Securing deals with customers in Europe and Middle East
Managing a team of more than 10 technicians; Responsible for their training, performance, targets and developments.
- Develop the systems and processes to meet the market demand in Lebanon and to be flexible with the continuous change in this type of business.
- Reviewing all the technical reports and distributing the tasks.
- Create the business contingency plans and preventive plans.
- Improve the customer satisfaction level by creating proactive plans based on customer’s feedback.
- Identify the aftermarket sales leads and opportunities.
Additional responsibility:
Build the team in Lebanon branch. Create and implement an action plan to start the aftermarket business in Lebanon.
Achievements:
- Increase the customer satisfaction.
- Apply new system to improve the employee’s satisfaction.
- Creating a full rebuild proposal to our key customers for all their units, including the marketing side, the sales, and the support plan.
After studying for 5 years in the Notre Dame University, i graduated with a GPA of 2.5/4.0. my senior project was about electrical theft control; it was able to read the current at the main circuit breaker and compare it with the current entering the apartment and if there is huge difference between the two readings it will trigger an alarm.