جلال محمد

Executive Management:
• Presiding the development of marketing and business growth strategies in the light of elements like market intelligence, business targets/ forecasts, economic trends, competitor activities, and industry dynamics.
• Set realistic budgets and targets - endeavored to meet business objectives by devising plans, allocating resources, personally supervising execution and addressing any performance downsides by scheduling appropriate training programs.
• Commanding country-wide operations for sales, service, parts, and marketing; maximizing functional effectiveness while assuring positive professional services, revenue growth, positive impact on margin, and higher customer satisfaction.

Marketing Operations:
• Planning, strategizing, deploying and refining marketing strategies for the assigned region to drive revenue growth, improve market share, competitive advantage, as well as achieve targeted profit goals.
• Directing and leading researches to comprehend factors like past trends, business dynamics, market segment, consumer behavior/ preferences, competitor’s offerings, and brand perception to develop solutions that drive business performance.
• Leveraging automotive industry knowledge to strategize a range of brand management approaches to better communicate with the target market, maximize awareness, reach as well as enrich the brand image.
• Integrating strategic planning with a creative vision for designing branding, advertising, communications, and public relations activities in order to achieve the desired impact on brand image, turnover and profit margin.

Operations Management:
• Managing the organization’s inventory management function with an aim of controlling costs, generate savings and maximize available working capital while advising a replenishment approach in line with market demand, inventory policies and budget.
• Cultivating positive relationships with key customers and principals, presenting on-going technical support, while devising solutions in line with customer’s expectations to achieve prescribed KPI and revenue specific business objectives.
• Serving as an escalation point for customer issues that are complex, critical, and long-standing while devising solutions that achieve customer satisfaction and maintain the organization’s interest.
• Leading communications with manufacturer and principals; negotiating extensively and devising pricing and commercial terms those are in the best financial interest of the organization.

Administrative Management:
• Summarizing key business data like sales info, market share, and business performance into various management reports and routinely presenting these to senior management to aid in business planning and tactical decision making.
• Developing and mentoring cross-functional teams - set performance parameters/ targets, presenting resources, training as well as challenges while appreciating contributions to build high performing and goal-focused teams.
• Keeping current on the changing business environment, emerging industry trends, market intelligence and other information for contributing towards continuous improvement of sales, marketing, and business management strategies.

• Offered organization, coordination, and functional direction to fleet sales, maintenance, customer service, and associated risk management operations - deployed strategies to optimize processes while effectively met key business objectives.
• Developed strategic plans, policies, and work structures that align with the organization’s vision and mission for vehicle leasing and after-sales operations. Performed actual vs. budget analysis and ensured any downsides are adequately compensated.
• Assumed full responsibility for over 9 operational sections -
- 3 stockyards - vehicle logistics (5 showrooms & 6 workshops) - de-fleeted vehicle re-conditioning
- quality control - customer relations (corporate & individual) - control & follow-up
- insurance - replacement vehicle section (400+ vehicles/ trucks) - internal warranty section
• Build superior account relationships with corporate customers by utilizing consultative and solution selling techniques. Customized fleet service and maintenance plans and delivered outstanding customer service for sustained business growth.
• Provided round the clock maintenance, and upkeep of the fleet (20, 000 vehicles). Scheduled preventive and corrective maintenance in addition to repairs/ parts replacement to assure functional performance meets specified quality standards.
• Explored local/ regional vendors and service providers for a range of operations - negotiated financially favorable terms while demanding economies to scale with no compromise on quality.
• Partnered with the Tender section in the Sales Department to formulate competitive bids that effectively mitigates financial risk, while balances between business acquisition and profit maximization.
• Provided comprehensive service to the business by - serving as a risk coordinator across different companies, organizing training programs for staff in addition to risk seminars while developing risk management materials to support business objectives.

• Handled entire spectrum of service management operations such as vehicle maintenance, monitoring technicians/ workers, outlining resource requirements, with emphasis on cost controls and delivering high-quality technical service to customers.
• Involved in organizing materials, equipment, and manpower, while controlling costs, time schedules, in addition to inventory management. Provided leadership and supervision to staff and planned job schedules to match their skills and abilities.
• Outlined department work-schedule, offered technical expertise in executing job functions while delivering customer service that aligns with organizational standards and objectives.
• Developed back-up strategies for various processes undertaken to avoid bottlenecks and ensured that the service center has the necessary resources to meet its business objectives.
• Resolved technically complex and challenging customer complaints by presenting solutions that are in line with the organization’s policies and customer’s expectations.

• Conceptualized structures/ plans/ procedures for technical and repair operations. Chalked out a technical training calendar to facilitate the ongoing, long-term improvement of skills/ performance for employees.
• Steered the entire gamut of training needs analysis - delineated business goals, identified performance/ skill shortfall, rolled-out plans, set program deadlines and ROI analytics for over six countries - Kuwait, Bahrain, Syria, Jordan, and Lebanon.
• Led the design and execution of all technical training programs/ initiatives; facilitated technical support to new Dealerships in their nascent stages while developing training materials that build critical job-capabilities in employees.
• Conducted audits workshop safety, special tools availability, uniforms, and customer handling procedures - identified areas demanding improvement and established solutions that derive attainment of required business objectives.
• Established a meticulous follow-up mechanism to ascertain the attainment of desired improvisations; updating the development dashboard and presenting reports to senior management for analysis and interpretation.

1. Enrolled as co-op student under GM ASEP program.
2. Ended up as a technical technician for both new & used cars.
3. Acted as Quality Controller for new car delivery.
4. Provided full services required at dealership’s center.
5. Inspected all safety aspects at dealership’s center.

1. Acted as service manager for both new & used vehicles.
2. Supervised all repairs operations “mechanical & body-shop repairs”.
3. Established several fleet vehicles maintenance programs. (Taxis & Schools)
4. Acted as Automotive accessories sales expert for cars, trucks, 4X4s and conversion vans.
5. Experienced in US auto actions “laws & rules in buying & selling vehicles”.
6. Exported new & used vehicle to Middle East.