جلال khezam, HR Officer – Gulf

جلال khezam

HR Officer – Gulf

Almarai Company

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, Commercial and Business Administrator:
الخبرات
22 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 0 أشهر

HR Officer – Gulf في Almarai Company
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ نوفمبر 2012

* Managing recruitment processes for line managers throughout the business.
* Performance management
* Providing employee relations advice to line managers
* Overseeing Health & Safety across different sites
* Disciplinary and grievance matters
* Induction training
* Maintenance of all company policies and procedures, ensuring all are filtered to staff across different sites
* Support line managers to make sure the correct redundancy policies and procedures are carried out.
* To support regional HR Managers in the day to day management of HR administration staff and their workload.

HR Officer في Gloria Hotel
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أبريل 2009

Assisting HR Director with recruitment and interviews.
 CV reviewing, daily reports, preparing official letters.
 Employees attendance update.
 Organizing meetings, monthly reports, employees personal file control.
 Offer letters, orientation trainings. Sending emails, notes, memorandums.
 Searching through regular channels for qualified candidates, increasing CV database.
 Daily visa updates, visa cancellations, new employment visas and residency visas.
 Preparing contracts for new joining team members and processing visas.
 CID and Police reports, employee personal files, daily document submissions to Immigration, payroll administration.

HR Coordinator في Rotana Hotels
  • الإمارات العربية المتحدة - دبي
  • مارس 2008 إلى مارس 2009

 Maintains files and other information under strict confidential maintain the file and handle telephone calls as per the standard and take messages and prioritize where necessary
 Well acknowledge of processing the documents with the government
 Available for the team work at all levels to advise and assist with problems or queries
 Promote and maintain good public relations and endeavors to maximize business

Visa Officer في Rotana Hotels
  • الإمارات العربية المتحدة - دبي
  • فبراير 2007 إلى فبراير 2008

 Organize visa request for hotel guest and the employees as per Hotel policy and up-selling whenever an opportunity is identified .
 Be thorough with the application of visa procedure
 Reviews all incoming mails and prioritize it before forwarding to the direct manager
 Establish and, Maintain various filing / records/database of business contacts
 Trace pending items and follow up as appropriate
 Prepare, assemble and distribute various reports and documents
 Ensure all outgoing correspondence is typed, proof read and dispatched to the highest possible standard
 Coordinate daily communication and briefing between the manager, concerned companies, etc
 Ensures all correspondence is filed in a methodical systematic basis
 Reporting my direct manager monthly with organized mails and report

Front Office-Receptionist في Rotana Hotels
  • الإمارات العربية المتحدة - دبي
  • يناير 2006 إلى يناير 2007

 Meet and welcoming Guests upon their arrival and process the registration
Procedures.
 Allocate rooms and issue the key card
 Escort guest to his apartment and explain to him about our available services in our
hotel.
 Provide special attention for VIP guest and arrange for him extra amenities in his
apartment.
 Answer telephone calls and get the message and handling with the guest’s request.
 Deal with the guest complains and find a solution to make him glad and in case of
disability I refer his dissatisfaction to the manager on duty to handle with him.
 Maintain a record of guest comments
 Make a show round for the guest and explain to him about our facilities and the equipments provided in the hotel.
 Make a reservation for the guest in the system and update all the profiles after Check in.
 Special arrangement if we have a big group coming from another country and how to maintain with them.

Night Auditor في Rotana Hotels
  • الإمارات العربية المتحدة
  • ديسمبر 2004 إلى ديسمبر 2005

 Review and verify night auditor’s logbook
 Daily revenue report and daily food & Beverage report with supporting vouchers and trial balance
 Review and control any revenue deductions and ensure the approvals
 Review and control the house keeping discrepancy report and take action for any discrepancy
 Control telephone revenue and house calls
 Distribute daily report in order after obtaining director of finance/financial controller’s approval
 Review rate variance report in order to ensure the correct rate is applied
 Review the city ledger and credit card transfers of the day and pass the same to the accounts receivable
 Audit the daily cash summary and update general cashier’s report
 Review overages and shortages of cashiers and take appropriate action and review front office foreign exchange rate as and when required
 Conduct float counting of all house fund holders on a weekly basis and prepare a monthly float count summary

Front Office, Guest Services Agent في Rotana Hotels
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2003 إلى نوفمبر 2004

 Welcoming the Guest with warm greetings.
 Up Selling.
 Anticipating Guest Needs and satisfaction assisting the Customers for the needs.
 Conducting guest show around of the hotel.
 Escorting VIP guest upon check in.
 Guest check in and check outs.
 Show around and hotel excursions.
 Handling complains and taking total responsibilities of the operation in my respective areas.

Security Officer في Rotana Hotels
  • الإمارات العربية المتحدة - دبي
  • يونيو 2002 إلى أكتوبر 2003

Security shift leader & CCTV operator

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Commercial and Business Administrator:
  • في Mohamed Hawa School
  • مايو 1999

70%

Specialties & Skills

Guest Satisfaction
Front Office
Microsoft Excel
Outlook

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

YES (الشهادة)
تاريخ الدورة:
May 2013
صالحة لغاية:
September 2013
First Select Training Middle East FZ LLC (الشهادة)
تاريخ الدورة:
May 2012
صالحة لغاية:
May 2012

الهوايات

  • Creating art from used material