HR Officer – Gulf
Almarai Company
Total years of experience :22 years, 0 Months
* Managing recruitment processes for line managers throughout the business.
* Performance management
* Providing employee relations advice to line managers
* Overseeing Health & Safety across different sites
* Disciplinary and grievance matters
* Induction training
* Maintenance of all company policies and procedures, ensuring all are filtered to staff across different sites
* Support line managers to make sure the correct redundancy policies and procedures are carried out.
* To support regional HR Managers in the day to day management of HR administration staff and their workload.
Assisting HR Director with recruitment and interviews.
CV reviewing, daily reports, preparing official letters.
Employees attendance update.
Organizing meetings, monthly reports, employees personal file control.
Offer letters, orientation trainings. Sending emails, notes, memorandums.
Searching through regular channels for qualified candidates, increasing CV database.
Daily visa updates, visa cancellations, new employment visas and residency visas.
Preparing contracts for new joining team members and processing visas.
CID and Police reports, employee personal files, daily document submissions to Immigration, payroll administration.
Maintains files and other information under strict confidential maintain the file and handle telephone calls as per the standard and take messages and prioritize where necessary
Well acknowledge of processing the documents with the government
Available for the team work at all levels to advise and assist with problems or queries
Promote and maintain good public relations and endeavors to maximize business
Organize visa request for hotel guest and the employees as per Hotel policy and up-selling whenever an opportunity is identified .
Be thorough with the application of visa procedure
Reviews all incoming mails and prioritize it before forwarding to the direct manager
Establish and, Maintain various filing / records/database of business contacts
Trace pending items and follow up as appropriate
Prepare, assemble and distribute various reports and documents
Ensure all outgoing correspondence is typed, proof read and dispatched to the highest possible standard
Coordinate daily communication and briefing between the manager, concerned companies, etc
Ensures all correspondence is filed in a methodical systematic basis
Reporting my direct manager monthly with organized mails and report
Meet and welcoming Guests upon their arrival and process the registration
Procedures.
Allocate rooms and issue the key card
Escort guest to his apartment and explain to him about our available services in our
hotel.
Provide special attention for VIP guest and arrange for him extra amenities in his
apartment.
Answer telephone calls and get the message and handling with the guest’s request.
Deal with the guest complains and find a solution to make him glad and in case of
disability I refer his dissatisfaction to the manager on duty to handle with him.
Maintain a record of guest comments
Make a show round for the guest and explain to him about our facilities and the equipments provided in the hotel.
Make a reservation for the guest in the system and update all the profiles after Check in.
Special arrangement if we have a big group coming from another country and how to maintain with them.
Review and verify night auditor’s logbook
Daily revenue report and daily food & Beverage report with supporting vouchers and trial balance
Review and control any revenue deductions and ensure the approvals
Review and control the house keeping discrepancy report and take action for any discrepancy
Control telephone revenue and house calls
Distribute daily report in order after obtaining director of finance/financial controller’s approval
Review rate variance report in order to ensure the correct rate is applied
Review the city ledger and credit card transfers of the day and pass the same to the accounts receivable
Audit the daily cash summary and update general cashier’s report
Review overages and shortages of cashiers and take appropriate action and review front office foreign exchange rate as and when required
Conduct float counting of all house fund holders on a weekly basis and prepare a monthly float count summary
Welcoming the Guest with warm greetings.
Up Selling.
Anticipating Guest Needs and satisfaction assisting the Customers for the needs.
Conducting guest show around of the hotel.
Escorting VIP guest upon check in.
Guest check in and check outs.
Show around and hotel excursions.
Handling complains and taking total responsibilities of the operation in my respective areas.
Security shift leader & CCTV operator
70%