Customer Service Representative
Etihad Airways Formula 1 Grand Prix
Total years of experience :3 years, 2 Months
Tracking consumer demands and trends.
Greet guests and direct them to specific locations.
Answer questions posed by the guests.
Proofread brochure copies when time allows.
Prepare correspondence as needed.
Other duties as assigned.
Supervise the Box Office team
Supervise processing and ensure accuracy of internet sales
Supervise and maintain the Box Office ticketing system including back-up procedures; liaison with the software and hardware providers as required
Ensure all Box Office procedures and systems are maintained all time
Set and maintain a highly professional attitude towards serving the public for all members of the box office team
In conjunction with the Box Office Manager ensure the Box Office is adequately staffed to deal with customer demand
In conjunction with the Box Office Manager to ensure all staff are trained to a competent level
In conjunction with the Box Office Manager to create a supportive, enjoyable and efficient working environment for the box office team
Reconcile cumulative sales at the end of each day and return all monies to the Box Office Manager for banking
Actively contribute to an effective and efficient filling system for all box office related records and correspondence
Active and diligently use the daily Box Office running systems to ensure positive and productive work environment
Ensure adequate ticket/stationary stock is in place at the Box Office at all times
At the conclusion of the Festival provide a written report to the Box Office Manager as to how systems can be improved for the following year
Managing all aspects of the campaign including day to day operations.
Coordination and implementation of operations and on-going coordination with the candidate.
Responsible for creating and managing the campaign and to develop a comprehensive plan that includes client meetings and phoning in order to persuade them about the candidate.
Coordinate for particular communities for building relationship with existing organization.
Accepting and acting on all invitations which seek potential events and putting together the candidate’s schedule.
Responsible for maintaining the campaign headquarters and coordinating with the administrative staff in aspects of the campaign.
To over-view the entire campaign process and the ability to solve problems as they arise
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text and data.
Routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Maintains customer confidence and protects operations by keeping information confidential.
Completes projects by assigning work to clerical staff; following up on results.
Prepares reports by collecting and analyzing information.
Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
To assist all ADFF patrons with purchasing single tickets, passes and screening vouchers.
Assisting all guests with their badge requests.
To maintain financial reports and documents for Management.
Manage Cash/Credit transactions and change.
Assist with miscellaneous box office projects as directed
Call to the individuals (clients) about coming projects.
Support staff in assigned project based work.
Maintain hard copy and electronic filing system.
Handle administrative details, all projects.
Handle Customer relations efficiently.
Manage day to day correspondence for the department independently.
Periodically update management on the status.
To Check-in participants and provide event packages.
Direct participants to welcome desk/ concierge desk for assistance with luggage
Distribute promotional giveaways
Set-up table, linen and decorations
Designed, created, distributed and removed event signage
Give information and direction on event logistics.
Studying diploma in event management.