Health Center Manager
Retaj Salwa Resort & Spa
Total years of experience :13 years, 3 Months
In charge of Spa, Fitness, Hydrotherapy & medical center
Rebranding
Recruitment
training
Marketing
budgeting
Pre - opening property
- Hotel Re-branding
- Launching new Spa Brand - Tivoli Spa
- Hair Salon Opening
- Drive spa business through sales & marketing strategies
- Promote spa & gym through social media
- Implement Gym membership and promote gym service
- Daily spa operation
- Control costs and expenses
- Prepare year budget and monthly forecast
- Coach and train all spa team member
- Mid year and year end performance appraisals.
- Create IDP for staff and follow up
- Launching New project: opening exclusive ladies Gym - Swimming Pool
- Pre-opening Spa Recruitment, staff appraisal (midyear & end of year)
Choice of spa suppliers & spa brands in collaboration with Regional Director of the group
- Following the spa snagging -pre opening- and maintenance in all spa location
- Schedule spa capacity (Facilities, therapists) to achieve maximum utilization.
- Preparing & following the spa’s operational and financial figures (budget, monthly reports, therapist efficiency, room’s efficiency, turn away report…)
- Analyze the P&L statements and take appropriate action to positively impact on the results.
- Implement the spa menu, develop & monitor National and local promotions
- All spa realize sales potential through effective visual merchandising and appropriate training activities.
- Preparing all selling prices for retail products
- Prepare an annual business plans following the company standard.
- Attends regular daily, weekly and monthly hotel meetings.
- Liaise with the other department to maximize capture rates.
- Support individual growth of the team by following a succession plan.
- Ensure spa Employees are continually developed and challenged to maximize their potential.
- Dealing with guest complaints.
- Ensure the spa is consistently operating to agreed standards & the guest experience is consistent
- The spa generates sufficient client feedback to provide relevant and reliable guest satisfaction data
Monitoring, guiding, making a weekly training and daily briefing for the team
Preparing weekly schedules and developing acting plans.
Maintain a good quality of service
Ensure that all guests are satisfied with our treatments.
Encouraging the team to put forward their ideas
Follow the inventories of products.
Prepare and follow the spa statistics
Re-create the spa menu : treatments and prices list
Making sure of the good practice of the treatments.
Create the spa standards.
Manage the good relations with the suppliers and the guests.
Insure the management of the spa reception team.
Prepare the schedule of the therapists; coachs and the reception agents.
follow the inventories of products and equipments
Prepare and follow the spa statistics
Create the spa menu : treatments and prices list
Help in the preparation of the spa orders
Training of the therapists and making sure of the good practice of theTreatments.
Create the spa standards in association with the spa manager.
training of the team in these standards.
Beautician masseuse
Training of the new team member at the hotel on Four Seasons standards and
the different spa brands: ILA, NATURA BISSE, OPI.
Follow the progress of the standards and the treatments protocols.
Massages; facials Treatments; manucure; pedicure, waxing, reception tasks
Insure the follow-up of cash registers
Manage the treatments schedule;
Follow up the treatment protocols
Manage the good relations with the suppliers and the guests.
Spa Manager Degree by Perpignan University via domicila at the Ecole Européenne d’esthétique Marrakech
Certificate of skills in general esthetics :manucure,pedicure,massage,facials,waxing...
License degree in Physical Chemistry applied at the Faculty of Science Smlalia Marrakech