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Jamal Bin Abdulhak, Founder

Jamal Bin Abdulhak

Founder·AWAJL Innovations.

Saudi Arabia

Master's degree, Business Administration

Work experience

Total years of experience: 22 years, 3 months

Founder

February 2026 - Present

AWAJL Innovations.

Riyadh, Saudi Arabia Hybrid

February 2026 - Present

Company industry:
Business Consultancy Services
Job role:
Writing and Journalism

Administration Manager

August 2025 - November 2025

Fahad Al Mutaeb Al Subaie Company

Riyadh, Saudi Arabia

August 2025 - November 2025

Managing Administration Department reports to General Manager.
Process and SOP automation.

Company industry:
Real Estate
Job role:
Management

Deputy General Manager

August 2025 - November 2025

Fahad Al Mutaeb Al Subaie Real Estate

Riyadh, Saudi Arabia

August 2025 - November 2025

• Implemented SOPs, digital automation, and KPIs for data‑driven decisions.
• Improved collection performance by 40%.

3-months interim.

Company industry:
Real Estate
Job role:
Management

Sabbatical leave

November 2017 - August 2025

AWAJL Innovations

Kuala Lumpur, Malaysia Hybrid

November 2017 - August 2025

Executive MBA, COVID-19. Then side hustle (AWAJL Innovations_AI)

Company industry:
Virtual Assistant Services

Administration Assistant Manager – Corporate Management

April 2016 - November 2017

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

April 2016 - November 2017

• Oversaw lease contracts, company accommodations, assets, and properties
management, ensuring compliance and cost efficiency.

Company industry:
Banking
Job role:
Banking

Administration Assistant Manager

March 2016 - November 2017

ABANA Enterprises

Riyadh, Saudi Arabia

March 2016 - November 2017

• Saved SAR 1.6M via 10‑year rent renegotiation. Managed leases, assets,
telecom.

Company industry:
Banking
Job role:
Administration

Admin Assistant Manager

September 2004 - November 2017

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

September 2004 - November 2017

إدارة القسم الإداري في ٣ أقسام:
1 المرافق وفروع الشركة.
2 الصيانة الداخلية
3 التنسيق مع شركة الاتصالات السعودية

كان معي فريق عمل رائع في كل قسم من الأقسام.

Company industry:
Banking
Job role:
Banking

Operations Assistant Manager – Cash Management Services

February 2015 - March 2016

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

February 2015 - March 2016

• Led multiple operational teams (30+ members) in ATM replenishment & CIT
services.
• Implemented advanced monitoring systems, including 360° CCTV and GPS
tracking, across all CIT vehicles.

Company industry:
Banking
Job role:
Banking

Operations Assistant Manager – CIT

February 2015 - March 2016

ABANA

Riyadh, Saudi Arabia

February 2015 - March 2016

• Led 30+ staff in ATM replenishment; deployed 360° CCTV & GPS. Built private
cash center certified by Central Bank.

Company industry:
Banking

Customers Relationship Manager

November 2011 - October 2014

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

November 2011 - October 2014

• Successfully installed new queuing systems and cash-counting machines across
multiple bank branches.

Company industry:
Banking
Job role:
Customer Service and Call Center

Banking Services & Branch Operations

November 2011 - October 2014

ABANA

Riyadh, Saudi Arabia

November 2011 - October 2014

• Managed multi‑million SAR accounts (HSBC, Saudi Investment, Al‑Inma).
Installed queuing systems & cash counters.

Company industry:
Banking

Outsourcing Assistant Manager

December 2010 - December 2011

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

December 2010 - December 2011

• Supported the GM in managing ATM outsourcing projects and quality audit
initiatives. Ensured project milestones were met and operational standards
maintained across multiple sites.

Company industry:
Banking
Job role:
Accounting and Auditing

Outsourcing Assistant Manager

December 2010 - December 2011

ABANA

Riyadh, Saudi Arabia

December 2010 - December 2011

Supported GM on ATM outsourcing projects and quality audits.

Company industry:
Banking
Job role:
Accounting and Auditing

Performance Manager – Outsourcing Department

June 2007 - November 2010

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

June 2007 - November 2010

• Conducted business data analysis for multi-million SAR revenue and prepared
weekly executive reports.

Company industry:
Banking
Job role:
Banking

Project Management Office – ATM Outsourcing Project

February 2007 - November 2010

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

February 2007 - November 2010

• Coordinated project management office activities, tracking project progress, risks,
and deliverables. Supported senior management in decision-making and project
execution.

Company industry:
Banking

PMO & Performance Manager

February 2007 - November 2010

ABANA

Riyadh, Saudi Arabia

February 2007 - November 2010

• Managed PMO for 400+ ATM project (Bank Al‑Bilad). Developed KPIs and
executive reports.

Company industry:
Banking
Job role:
Management

ATM Marketing Team Supervisor

March 2006 - February 2007

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

March 2006 - February 2007

• Supervised a diverse team to ensure consistent campaign execution.

Company industry:
Banking
Job role:
Banking

Marketing Supervisor, Database Officer, Help Desk

January 2004 - January 2007

(ABANA).

Riyadh, Saudi Arabia

January 2004 - January 2007

Company industry:
Banking

ATM Business Database Officer

May 2005 - March 2006

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

May 2005 - March 2006

• Provided accurate reporting to support operational decisions. Applying XL
formulas and pivot tablets as early as 2005.

Company industry:
Banking

Help Desk Officer

September 2004 - May 2005

ABANA Enterprises Group Co.

Riyadh, Saudi Arabia

September 2004 - May 2005

• Registered and managed customer complaints, ensuring efficient communication
with the technical department.

Company industry:
Banking
Job role:
Information Technology

Education

University of East London

December 2026

December 2026

Master's degree, Business Administration

United Kingdom

الجامعة العربية المفتوحة - المملكة العربية السعودية

August 2010

August 2010

Bachelor's degree, تقنية معلومات وكمبيوتر

Saudi Arabia

GPA (rating): Good

GPA (rating): Good

عملت في شركة أبانا للمشاريع في عدة أقسام متنوعة مما اضاف لي تجربة وكسب خبرة في أكثر من مجال. آخر وظيفة لي كانت نائب المدير الإداري. وكنت حينها مشرف على فريق عمل رائع وكنا مع بعض نهتم بالاقسام التالية : 1 المرافق وفروع الشركة. 2 الصيانة. 3. التنسيق مع شركة الاتصالات السعودية
View attachment

Arab Open University / The Open University

January 2010

January 2010

Bachelor's degree, Information Technology And Computer Science

United Kingdom

Arab Open University & Open University

January 2010

January 2010

Bachelor's degree, Business And Information Technologies

United Kingdom

Arab Open University - Saudi Arabia

January 2005

January 2005

Diploma, English

Saudi Arabia

Skills

تحليل البيانات
Expert
تحليل البيانات
Expert
إدارة فرق العمل
Expert
إدارة فرق العمل
Expert
عمليات
Expert
عمليات
Expert
إدارة الأداء
Expert
إدارة الأداء
Expert
شؤون إدارية
Expert
شؤون إدارية
Expert
ادارة فرق العمل
Expert
ادارة فرق العمل
Expert
إدارة العمليات
Expert
إدارة العمليات
Expert
إدارة الفرق و KPIs
Expert
إدارة الفرق و KPIs
Expert
تحليل البيانات
Expert
تحليل البيانات
Expert
إدارة الأداء للفرق.
Expert
إدارة الأداء للفرق.
Expert
التفاوض
Expert
التفاوض
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Business Analysis
Expert
Business Analysis
Expert
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Sales
Intermediate
Sales
Intermediate
Auditing
Expert
Auditing
Expert
Finance
Intermediate
Finance
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Internal Audit
Expert
Internal Audit
Expert
Internal Controls
Intermediate
Internal Controls
Intermediate
Client Service
Expert
Client Service
Expert
Administrative
Expert
Administrative
Expert
Customer Care
Expert
Customer Care
Expert
Call Center
Expert
Call Center
Expert
Data Analysis
Expert
Data Analysis
Expert
Leadership
Intermediate
Leadership
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Team Management
Expert
Team Management
Expert
Business Development
Intermediate
Business Development
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
COMPUTATIONAL MATHEMATICS
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Spanish

Beginner

Chinese

Beginner

Training and Certifications

Certifications
AI for operations, admin & planning Certificate
Polisync
Jun 2026
Improving Your Technical Writing Skills Certificate
Skillsoft Legacy
Jun 2026
Master Emotional Intelligence Certificate
Grovo
Jun 2026
The Art and Science of Communication Certificate
Skillsoft Legacy
Jun 2026
Data Analysis and Action Planning Certificates
International Rescue Committee (IRC)
Jun 2026
Personal Safety and Security Certificate
Cornerstone OnDemand Foundation
Jun 2026
Project Management Essentials Certificate
Cornerstone OnDemand Foundation
Jun 2026
بكالريوس تقنية معلومات وحاسب

Hobbies and interests

Reading
Psychology
New Languages