Relationship Officer
Dunia Finance
مجموع سنوات الخبرة :8 years, 5 أشهر
Key responsibilities included:
From January 2014, currently working as Relationship Officer in sales (Multi Products) performed tasks such as
Assist to sell Multi products i.e. Credit cards, personal loans, auto loans, labor guarantee, corporate fix deposits etc. for organization.
Habit to achieve targets within due course period of time.
Manage selling of various products in professional manner through direct sales.
Design all door to door presentations to facilitate all selling of financialproductsto all customers and recommend strategies to availthese products and provide accurate information for same.
Maintain knowledge on all products and present all information appropriately.
Monitor all customer queries and ensure timely response to all issues according to eligibility criteria.
Keep an eye of knowledge on all competitor products and services and analyze all advantages and disadvantages for various products.
Manage various documents for all sales sources efficiently.
Administer all underwriting process and maintain records for same.
Collaborate with customers and provide information and advantages of the products to generate the revenue for the organization.
Administer all customer relations and ensure optimal quality of all services.
Participate in all departmental meetings to ensure the betterment in quality sales.
Monitor all leads for sales and maintain all appointments with customers.
Perform regular follow up to maintain customer satisfaction.
Assist to identify new customers and prepare efficient strategies in coordination with sales manager and evaluate all new business to ensure adherence targets.
Prepare all call reports and participate in various sales meetings and training programs and participate in all field training programs.
5 Years & 8 Months experience as personal banker in branch banking performed tasks such as
Provided direct client service to Private Banking clients.
Assisted in providing administrative support to Bank.
Processed account opening for both Banking and Investment accounts.
Maintained records and reports.
Provided proactive support to services which had existing client relationships.
Handled client transactions.
Resolved routine and complex client inquiries and service issues.
Gathered and inputted information related to client lending.
Generate revenue through proper follow up with clients and maintained their accounts to increase the
business as per bank prospects.
Major focus on investment accounts and satisfy the clients thoroughly to take benefit through
Investment.
Professional and enthusiastic presentation to enhance myself and also to convince clients through my
presentation.
Coordination with Law firms and Banking court.
Deciding on filing of Banking Cases against the customers.
Preparation of legal agreements between law firms and the Bank.
Prepare and filing the recover suits against default customer’s, and to co-ordinate with lawyers to
defend the Bank side in cases filed against Bank in Courts.
Minimized GCL & NCL flows and bring recovery from written off portfolio through settlements in
accordance with the Bank’s policies.
Resolving problematic and disputed accounts through negotiations & professional skills.
Monitored all types of MIS (Legal, Recovery Portfolio etc.)
Reconciliation of recovery and co-ordination with operations to run payments and closing the
account.
Monitored and controlled Recovery standards of business including effective planning and
development, and time management.
Maintained Monthly MIS Report of Accounts & daily updating.
Maintained proper Standard Calls and Visits for the achievement of desired goals.
Ensuring targets to drag the desired as per set policies a procedures.
Managed & handling the issues related to Customers till resolution to have the quality of the services
provide by us.
Ensuring the fulfillment of the assigned targets within due course of time.
Key responsibilities included:
1 Year plus experience in (Personal Loan) Sales Department as Team Leader performed tasks such as
Managed sales team of 35 personals.
Managed Teams for the achievement of the required targets.
Maintained Monthly MIS Report of Sales Team & daily update on quality logins.
Maintained proper Standard Calls and Visits for the achievement of desired goals.
Coordination with different departments including Collection, FRMU & Sales regarding the issues related to Approvals.
Ensuring team targets and team motivation to drag the desired as per set policies a procedures.
Managing & handling the issues related to Customers till resolution to have the quality of the services provided by us.
Training/Hiring of the staff within the available headcount to ensure the required performance as per the set standards.
Ensuring the fulfillment of the assigned targets within due course of time by keeping the team members motivated for the assignment.
Handled the team issues and making suitable resolution to keep their performance up to the set standards.
Assigning JD’s and Goals of the staff respective to their targets for quality performance in the area of responsibility.
Designing Marketing strategy for revenue generation.
Worked on SWORT analysis.
Quality control Management
Supervislion of processing team at sales end and chip in with extra planning and efforts to make this team productive and to achieve desired levels.
Handling DR Unit to improve efficiency and quality of region.
Coordination with CIU and Operations for resolution of rejections and cases in process.
Day to day telephonic contact with CLUnit to meet customer’s requirement timely.
Monitoring and controlling sale standards of business including customer care, effective planning, staff training and development, and time management.
Control cost per account by implementing effective planning at micro leve
Key responsibilities included:
1 Year experience in (Personal Loan) Sales Department as Sales Officer performed tasks such as
Selling personal loan, maximizing accounts profitability through cross selling company's other products such as personal loans, credit cards and liability accounts.
Identifying business opportunities by listing new companies through cold calling.
Focus on new to bank (NTB) customer to generate the revenue for the bank.
Handling customer queries and providing feedback.
Adaptable and self-motivated in a fast moving environment, excellent communication skills.
Used of myself as a problem solver and solution provider rather than a salesperson.
Dealt with customer service issues. Managed client relations to promote long-term relationships.
Responsible for implementing best customer service practices to improve sales channels and minimize customer complaints.
Responsible for preparation of weekly and monthly sales reports.
Responsible for assigned sales targets (monthly, quarterly and annually)
Goals set for centre month on month, maintaining relationship with target customers.
Document collection, Provide daily updated data to RM.
Promoting Sales through cold calling in business areas and in companies as well.
Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Data Entry, Updating accounts and Compiling MIS reports.
Maintain good relation with client.