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جمال القيشاوي, Mall Manager

جمال القيشاوي

Mall Manager ·Alkout Hotel,

Kuwait

Bachelor's degree, managment and marketing business

Work experience

Total years of experience: 28 years, 6 months

Mall Manager

January 2024 - Present

Alkout Hotel,

Al Ahmadi, Kuwait

January 2024 - Present

• Led daily operations across multiple hotel departments, ensuring effective collaboration between front office, housekeeping, maintenance, security, and food & beverage teams.
• Developed and enforced comprehensive operational policies, enhancing efficiency and ensuring compliance with industry standards.
• Improved guest experience by systematically analyzing feedback and reviews, resulting in a significant boost in positive ratings and customer loyalty.
• Proactively addressed and resolved guest complaints, cultivating a welcoming environment and fostering strong relationships with clientele.
• Leveraged operational insights to drive strategic initiatives in hotel management, marketing, and business development, aligning with organizational goals.
• Championed cross-departmental training programs to enhance team performance and service delivery, contributing to overall operational success.
Company industry:
Real Estate
Job role:
Management

Mall Manager-Homz mall

January 2021 - January 2024

Projects House Real Estate Company,

Al Farawaniyah, Kuwait

January 2021 - January 2024

• Spearheaded the overall operations of the mall, focusing on commercial management, tenant relations, and facility oversight to optimize performance.
• Managed a high-performing maintenance team, guaranteeing exceptional service delivery from vendors and achieving tenant satisfaction targets.
• Expertly negotiated and administered all contracts, including leases and vendor agreements, ensuring compliance, efficiency, and cost-effectiveness.
• Crafted and executed innovative marketing strategies to elevate mall visibility and drive foot traffic, contributing to increased revenue and brand recognition.
• Fostered strong relationships with tenants, enhancing collaboration and satisfaction, which led to improved tenant retention rates.
• Championed operational excellence and strategic growth initiatives, positioning the mall for long-term success in a competitive market.
Company industry:
Facilities & Property Management
Job role:
Administration

Mall Manager-boulevard mall

January 2017 - January 2021

Al-Tijaria Real Estate Company,

As Salimiyah, Kuwait

January 2017 - January 2021

• Oversee comprehensive mall operations, ensuring effective collaboration among retail units, anchor stores, F&B outlets, and leisure facilities to meet strategic business goals.
• Drive innovative marketing initiatives and programs to create a vibrant retail environment that appeals to a wide range of consumer demographics.
• Manage the implementation of business processes, systems, and policies to boost operational efficiency and elevate customer satisfaction.
• Cultivate strong partnerships with stakeholders to enhance business development and project management, contributing to overall growth and success in the retail sector.
• Leverage data-driven insights to inform decision-making and optimize marketing strategies for improved performance.
Company industry:
Real Estate
Job role:
Management

Mall Manager-yaal mall

January 2012 - January 2017

Aayan Real Estate Company,

Al Fahahil, Kuwait

January 2012 - January 2017

• Served as the primary point of contact for retailers and operators, leading comprehensive marketing, branding, and promotional strategies to boost mall visibility and customer engagement.
• Cultivated and maintained strong relationships with tenants, fostering sustainable and profitable operations through proactive communication and tailored support.
• Partnered with cross-functional teams to effectively analyze and address tenant complaints, ensuring adherence to legal and contractual standards while enhancing tenant satisfaction.
• Implemented innovative marketing campaigns that increased foot traffic and sales, demonstrating a commitment to driving business growth and operational excellence.
• Leveraged data-driven insights to optimize tenant performance and enhance overall mall operations, positioning the mall as a premier shopping destination.
Company industry:
Real Estate
Job role:
Management

Assistant Mall Manager/Marketing Manager – Souq Sharq

January 1998 - January 2012

National Real Estate Company,

Al Kuwait, Kuwait

January 1998 - January 2012

• Spearheaded sales and marketing initiatives at Souq Sharq, setting strategic objectives to optimize mall operations and drive performance.
• Partnered with third-party advertising agencies to create and execute compelling advertising campaigns, significantly improving public relations and media engagement.
• Formulated and executed innovative marketing strategies and sales plans, effectively capitalizing on market opportunities to boost revenue growth and enhance customer satisfaction.
• Oversaw project management and operational efficiency, ensuring seamless execution of marketing initiatives and enhancing overall business development.
• Cultivated strong relationships with stakeholders, aligning marketing efforts with business goals to achieve sustainable growth in the retail environment.
Company industry:
Real Estate
Job role:
Management

Education

marketing and business

July 2006

July 2006

Bachelor's degree, managment and marketing business

Russian Federation

GPA (percentage): 75%

GPA (percentage): 75%

خفض التكاليف في المنشأة
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جامعة دمشق

June 1996

June 1996

Diploma, ادارة اعمال

Syria

GPA (percentage): 60%

GPA (percentage): 60%

خصص إدارة الأعمال يُعنى بدراسة المبادئ والأسس الإدارية والتنظيمية لتشغيل المؤسسات بكفاءة وفعالية. يشمل هذا التخصص مجالات متعددة مثل الإدارة، التسويق، الموارد البشرية، التمويل، المحاسبة، ريادة الأعمال، وإدارة العمليات. يُمكّن الطالب من فهم بيئة الأعمال واتخاذ قرارات استراتيجية مبنية على تحليل البيانات والأسواق، كما يطوّر المهارات القيادية والتفكير النقدي اللازمين لإدارة الفرق وتحقيق أهداف المؤسسة.

Damascus University

June 1996

June 1996

Bachelor's degree, ادارة اعمال وتسويق

Syria

GPA (percentage): 60%

GPA (percentage): 60%

ادارة اعمال

مدرسة الشاهين

January 1992

January 1992

High school or equivalent, ثانوية عامة علمي

Kuwait

GPA (percentage): 69%

GPA (percentage): 69%

شهادة ثانوية عامد فرع علمي

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Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
master of claude
Course Length
Apr 2026
Show credentials
Developing a Successful Shopping Center Marketing Plan
مراكز التسوق للشرق الاوسط Show credentials
ICDL – Microsoft Office
كامبردج Show credentials
Master of chatgpt
courvsiv
Apr 2026
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Marketing Strategies and Customer Service Excellence
Standard First Aid and CPR/AED
Strategic Thinking and Marketing Planning
Developing Team Performance and Utilizing Human Resources
Management of the Establishment and Cost Reduction
Training
التسويق الرقمي
جوغل
Jul 2020
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مخاطر الادارة
المعهد الدولي لادارة الاعمال - برلين
Oct 2021
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دبلوم كامبردج الدولي لمهارات تقنية المعلومات
جامعة كامبردج
Nov 2008
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ادارة مراكز التسوق
مجلس مراكز التسوق الشرق الاوسط
Mar 2005
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Recommendations

Mohyi Munem

Apr 2026

Apr 2026

مسؤول مشتريات•Subordinate

I highly recommend Mr. Jamal Al Kishawi. I have known him as an exceptional leader with over 25 years of deep experience in mall management and real estate development. He has a proven ability to enhance financial performance, increase occupancy rates, and lead teams with high efficiency. He is distinguished by his strong strategic vision and his ability to make decisions based on solid financial analysis, which directly contributes to improved profitability and tangible results. With full confidence, I consider him a valuable asset to any organization seeking professional leadership that combines operational expertise with strategic thinking.

Hobbies and interests

الشطرنج و الالعاب الذهنية

تنظيم و مشاركة بطولة سوق شرق الدولية للشطرنج