Senior Executive Manager
Banque Saudi Fransi
Total years of experience :31 years, 11 Months
- Planning, project monitoring and work re-partition between internal and external resources.
- Elaborate and manage the department budget.
- Planning, budgeting and monitoring of major re-engineering projects.
- Project coordination between stakeholders.
- Key contact person for Compliance related issues.
- Key contact person for Audit related issues.
- Key contact person for Business Continuity.
- Users training.
- Facilitating the product development and implementation process while executing the products launch for related financial products sold.
- Develop customer experience, service quality and process improvement plans and directs implementation of those plans to ensure customers are consistently delighted.
- Establish and maintain a service quality network with all the channels and segment managers for training, disseminating information, obtaining feedback and reporting on performance measures and trends.
- Recommends training or orientation programs that will enhance sales and operations processes and eventually result in improvement in customer experience.
- Directing, planning, organizing and controlling all aspects of the customer experience with the end view of improving customer satisfaction.
- Continuous improvement of the service provided to customers.
- Convening and managing a cross functional product development, business, and technical team toward executing key assigned projects.
- Conceptualizing deliverables, and analyzing specific aspects of business requirements to design highly efficacious cross-functional system models.
- Facilitating the product development and implementation process while executing the products launch for related financial products sold.
- Handling Market Prices Dissemination System (MPDS), developing its functional specifications and analyzing business requirements of the same.
- Conducting specifications testing while ensuring seamless implementation across the regions.
- Detecting deficiencies and analyzing gaps in the implementation of system modules. Determining potential impact of the same on business process, outcomes and ongoing results, ensuring operational completeness without any glitches.
- Analyzing reports generated from projects team and formulating lucid framework of risk assessment methodologies to counter process fallout, concurrently submitting reports to the senior management.
Coordinating the User Acceptance Test (UAT), formulating test plans for newly developed products to ensure system acceptance, data quality and integrity.
- Monitoring projects work scope, schedule, and budget, streamlining operations, ensuring compliance with set measures.
- Monitoring and tracking systems, coordinating with IT department regarding system enhancement and deployment of functions.
- Supervising the preparation of user manuals for new projects in coordination with the users / departments and branches.
- Assisting in the post-implementation process in terms of training end-users of products orientation and system usage.
- Spearheading the execution of dealers’ activities, formulating procedures and guidelines in addition to catering to a wide range of products and services based on clients’ specifications.
- Recommending strategies to achieve investment goals of clients, demonstrating local market equity products knowledge to advice clients on best options.
- Coordinating with compliance relating for new or revised investment products and services offerings.
- Performing yearly audits in tandem with bank auditors, submitting reports with findings and recommendations on the same for review of the management.
- Analyzing evolution of risk indicators, providing recommendations concerning market risk exposures faced by dealing activities.
- Monitoring risks of various market securities and their ramifications on portfolios.
- Marshaling the development of brokerage department, liaising with local shares heads for incepting procedures and devising new structures, simultaneously submitting the same to the management for final endorsement.
- Seeking greater investment and trading avenues for the bank’s customers across markets through movement to new markets.
- Reporting to management on trade trends and activities of the Saudi shares trading.
- Managing trading activities and orders for the VIP customers, maintaining exemplary relations with existing customers to extend customer portfolio.
- Brainstorming vital inputs in the weekly meeting with dealers or management, constantly catering to requirements, queries and follow-ups with various departments as well as Fransi Tadawul investment centers that are connected with national or international shares brokerage.
- Handling dealers HR functions including recruitment, orientation, performance appraisals and assessment, concurrently recommending training programs.
- Managed brokerage operations, customer development and profitability of trading activities.
- Ensured orders and execution of transactions are in compliance with bank and market policies.
- Directed a team of dealers toward providing customers with personalized services enabling achievement of business targets. Implemented plans while ensuring dealers are adhered to prescribed programs and procedures.
- Instigated cross-selling initiatives across broad spectrum of investment and trade services, evaluated profitability of transactions as well as gross sales.
- Handled securities transactions, analyzed records of transactions, identified deficiencies or lack of compliance with established governmental agencies regulations, regulatory bodies and security exchange.
- Performed prudent evaluation of bonds, securities and shares business of international markets.
- Briefed management on trading activities for final evaluation.
- Met with the department staff on a regular basis regarding modifications in policy, sales strategies for new programs, as well as brainstorming of procedures to augment the bank local shares and trade volume.
- Ensured monitoring on margin trading customers, generated reports and updated management on customers' accounts status.
- Kept abreast on market finance oscillation between growth, recession and inflation that may affect customers' investment decisions.
- Evaluated client feedback and complaints while escalating the same to the assigned business lines.
- Controlled accounts, determined potential risks in clients' portfolio, implemented effective control procedures to maintain margin accounts, short sales and options to circumvent and lessen dealer faults and recurring complaints from client side.
- Managed and mentored a team of 7 to develop business savvy and awareness of credit services. Applied the bank credit policies, networked with various departments, oversaw the implementation of portfolio standards whilst initiating periodic reviews.
- Coordinated with credit officers, studied application for credit facilities, and approved implementation of the same. Conducted pre and post examination of submitted documents and assessed risk in the credit packages.
- Supervised credit accounts opening procedures including proposals analysis, documents examination, and legal files review.
- Ensured prompt categorizing and following ups on illegal or uncompleted documents in coordination with the assigned business lines. Handled payments and collection of payments, enforced regulatory procedures for nonconformity with set specifications.
- Validated data submitted, ensured accurate custody of security documents, and conducted exhaustive reviews of legal document to ensure compliance with SAMA guidelines.
- Assumed full authority for reviewing and sanctioning Facility Letter Agreement for final dispatch to customers, signed documents and reports asked by head office and other corporate departments.
- Oversaw the implementation of portfolio standards, preparation of department budgets. Tracked team as well as department productivity and quality, constantly evaluated staff and provided continuous training and feedback.
Educated American forces with effective methods to understand Middle East cultures before deployment to the middle east.
- (2011) High Impact Leadership Program - (2006): Managing Risks in Financial Markets, NeuralTechSoft, Khobar. - (2006): SAXESS Trade Application Certificate, Tadawul, Riyadh. - (2006): Basic Investment Certificate, Tadawul, Riyadh. - (2005): Anti-Money Laundering and Combating Terrorist Financing, Bank H.O. - (2003): Tadawul Certificate, Tadawul, Riyadh. - (2002): International Capital Markets, Bank H.O. - (2001): Sales & Negotiation Skills, Bank H.O. - (2001): Leadership, London. - (2000): Options Market, New York. - (1998): Intermediate Credit, Risk Analysis, Jubail Ind. City. - (1995): Developing Management Skills, Banque Indosuez TC, England. - (1995): Intermediate Career Development Program, Banque Indosuez TC, England. - (1995): FX Marketplace, New York Institute of Finance, New York. - (1995): Marketing FX and Treasury Products, Saudi Arabian Monetary Agency, Riyadh. - (1994): Legal Aspects of Banking, Saudi Arabian Monetary Agency, Riyadh. - (1993): Foreign Exchange, Saudi Arabian Monetary Agency, Riyadh. - (1993): Problem Solving and Decision Making, Saudi Arabian Monetary Agency, Riyadh. - (1993): Service Excellence, Saudi Arabian Monetary Agency, Riyadh. - (1993): Principles of Banking, Saudi Arabian Monetary Agency, Riyadh. - (1993): Retail Credit Management, MANDEVCO International, Riyadh.