Executive Manager - Compliance
The Housing Bank for Trade & Finance
Total years of experience :30 years, 11 Months
- Managing The Bank Wide Risk, AML, Governance & Compliance Program, Responsible for:-
- Credit & Capital Risk, Market & Liquidity Risk, Operational Risk.
- Information Security, Business Continuity & Disaster Recovery.
- Centralized Codes Authorities & Administration.
- Employee Accounts & Transactions Monitoring.
- Compliance, AML, and Corporate Governance.
- Managing The Bank Wide Corporate Governance, Regulatory Compliance & AML Program, Responsible for the following :-
- Establishing the Corporate Governance, Compliance & AML Function at the Bank to ensure compliance with Laws & Regulations.
- Manage the Compliance & AML Awareness & Training Program.
- Manage the Introduction of an Automated AML Software Solution.
- Develop Strategies, Plans, and Policies & Procedures for Compliance.
- Manage the SAR, “Suspicious Activity Reporting”, & Investigation.
- Recruit & Train New Compliance Officers and Staff.
- Monitor the implementation of the Bank Corporate Governance Code.
- Manage Compliance at the Bank in Jordan, and Subsidiaries in Palestine, Bahrain, Syria & Algeria.
I report to the Chairman of the Board. My main mission is Establishing the Compliance Department with all its Functions, Roles, Responsibilities, Policies & Procedures. Preparing A Compliance & AML, and Training Manual. Hiring & Training qualified staff.
Managing all Non-Branch Distribution Channels, including: -
- ATM, a fleet of 150 Machines & Mobile ATM Van, and ATM Cash replenishment Scheme.
- Internet Banking & E-Payment System, Contact Center (Phone, Fax, E-Mail), Mobile & SMS Banking, Self Service KIOSKS & Virtual Un-Manned Branches.
- Bill Payment System, Western Union Money Transfer, Customers Complaints & Suggestion Scheme.
- Manage the development & implementation of the enterprise E-Channels/E-Banking Strategy.
- Develop campaigns & promotional material to increase Staff & Customers Awareness.
- Insure the Availability of E-Channels on a 24*7 basis.
- Develop the Services & Performance of E-Channels to suite customer segment.
- Develop strategies & plans to increase the customer base of E-Channels users, and direct customers to use E-Channels instead of Branches.
- Ensure the Security of E-Channels and compliance with Laws & Regulations.
- Direct New ATM Switch, Contact Center & SMS Gateway Projects.
The Quality Assurance Manger position is a demanding position, I manages three different dimensions at the same time as well as my responsibility over the Internal Communication and its development inside the organization. The three dimensions are:
1- Quality Management: which is concerned with the Quality Management System within the bank & the ISO 9000 Certification Maintenance, and all the related functions & processes, such as: “ Quality Reviews, Quality Circles, Suggestion Scheme, Quality Board Meetings, Root Cause Analysis, Corrective & preventive Actions, Quality Manual, Standard Times, Productivity Management, Continuous Improvement, Service Quality, Customer & Employee Satisfaction, Customer & Employees Complaints, Conducting Training & Awareness in Quality & PSI and conducting SLA’s Satisfaction Surveys and Follow-up.
2- Policies & Procedures: which is concerned with Developing, Maintaining, Controlling, Administering & Circulating all the Policies (including the Credit Policy), Operations Procedures, Authorities Tables, Price Lists, Committees, Manuals, Forms, Reports, Stamps, SLA’s, Chairman of the Board & GM Decisions, and managing the Circulars system. All the above is made available and publicized over the Intranet Portal of the bank to be available/accessible by all the bank staff in a timely manner.
3- Bank Web sites: which is concerned with managing the External & Internal web sites of the bank. This includes their Content Management, keeping them current, evaluating them periodically, managing the e-mail and feedback received from customers, updating the FAQ’s and web site hits and traffic analysis.
I conducted more than sixty audit programs covering the following:
- Loans, Credit Facilities, (LC`s), (LG's), Deposits, Customer Services, Foreign Currencies, Accounting, Finance & Managerial affaires.
audit programs were conducted on bank branches and centralized processes departments.
- My work with the bank can be described as a Management Consultant on several issues that include; Computer-Related Audit, Control and Security, Total Quality Management (TQM), ISO 9000, Internet and Technology.
Some of these special assignments are:
Preparing the banks Computer, Internet and E-Mail use policy.
Participated in the implementation of Control and Risk Self-Assessment System (CRSA) in the banks IT department .
Reviewing and evaluating The Bank's WEB Site compared to other bank's sites.
- Conducted a research project included preparing a Questionnaire to measure Employees Security Awareness in the bank.
Preparing a Study and an Audit Program regarding Disaster Recovery and Contingency Planning at the bank.
Evaluating Backup and Recovery Procedures at the bank.
Evaluating Computer Application systems such as: (LG, LOANS, RETAIL, EXCHANGE, CENTRAL CLEARING, ACCESS CARDS & ATM).
Reviewing Employees Procedures regarding Computers, ID's and Passwords at the bank.
Auditing the banks VISA and Electronic Cards department.
During my work I achieved a track record of excellent performance which was rewarded by letters of Thanks and Gratitude from the Chairman, the GM and General Inspector. I was also awarded with several Promotions, Salary increases and monetary incentives.
I was nominated and awarded a jointly funded Scholarship with the British Council-Jordan to study for (MBA) degree in the UK during the period (9/98-9/99).
Also, I am a (CISA=Certified Information Systems Auditor) since 8/2001.
I am a (Certified ISO9000 Lead Auditor)from the Quality Management Institute (QMI)/Canada.
CCO
CISA
MBA
Management And Training Consultant - Compliance and Risk Specialist CAMS
Management Abd Training Consultant - Risk and Compliance Specialist