Jamal El Eid, MPH, PMP, Executive Administrator

Jamal El Eid, MPH, PMP

Executive Administrator

American University of Beirut

Location
Lebanon - Beirut
Education
Master's degree, Public Health with a concentration on Health Management and Policy
Experience
19 years, 1 Months

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Work Experience

Total years of experience :19 years, 1 Months

Executive Administrator at American University of Beirut
  • Lebanon - Beirut
  • My current job since June 2013

I oversee the administrative and academic operations in the division of nephrology in the internal medicine department and report directly to the division head.
I am also appointed in the Human Research Protection Program (HRPP) and Institutional Review Board (IRB) where I am coordinating the projects of their JCI and AAHRPP certification in addition to overseeing the workflow and management process to maintain a smooth and systematic approach to IRB work.

Executive Administrator in the External Medical Affairs at American University of Beirut
  • Lebanon - Beirut
  • May 2012 to June 2013

I mainly worked on onducting secondary market analysis and research reviews, feasibility studies, and hospital assessments for affiliation purposes. In addition, I was in charge of the standardization of policies and procedures related to AUB Medical Center.
Throughout the period of my employment, I have also participated in additional activities and won the best cultural diversity slogan award in May 2013.

Division Head, Medical Administration Administrative Division at Ain Wazein Hospital
  • Lebanon
  • September 2009 to May 2012

The Medical admunistration oversees all medical and administrative functions related to physicians, medical departments and paramedical departmnets and divisions. It also gears the hospital strategic plan and medical projects. As the head of the medical administration administrative division and the assistant of the medical director and chief of medical staff I have:

- Coordinated of appointment, re-appointment and follow up of Ain Wazein Hospital medical staff.
- Managed the administrative operations in the medical administration
- Followed up the activity and operation in medical departments
- Followed up and managing the progress of the medical administration projects
- Developed and presented statistical and economical reports related to the medical administration and medical departments.
- Followed up on the adequate implementation of Medical Administration, Medical Services and Credentialing medicals accreditation standards
- Reviewed and edited existing and new policies and procedures
- Followed up on the adequate implementation of Quality management system in the medical administration departments as per Accreditation and ISO standards.
- Developed, maintained and followed up the Quality Improvement Plan and Key Performance indicators in the medical administration and medical departments
- Overseen the activity of all medical committees as per accreditation standards
- Participated in the development and implementation of the medical administration and medical departments’ strategic plan and budget
- Organized, run and followed up on medical board meetings
- Planned and led Evaluation of professional Practice (EPP) program
- Managed and coordinated medical congresses organization

Internal Quality Auditor at Ain Wazein Hospital
  • Lebanon
  • May 2007 to May 2012

As a Certified Internal Quality Auditor at Ain Wazein Hospital, I have led the audit team to develop the internal audit questions, carry out the internal audit on the assigned process/department,
formulate the audit report and the improvement action recommendations. I have also followed up on the implementation of the improvement action plan with the audited process/es or department.
Furthermore, I have been awarded the Internal audit distinguished award for the years of 2010 and 2011.

Quality Officer at Ain Wazein Hospital
  • Lebanon
  • April 2007 to September 2009

I mainly worked on: Maintenance of Quality Management System in conformance with accreditation and ISO standards; Policies and Procedures formulation, review and update; internal quality audit; processing and management of customer suggestions and complaints; follow up occupational health and safety committee work; I have also worked on various projects such as formulation and implementation of disaster plan; risk management plan, patient education and communication program, electronic policies and procedures system and others; I have also been staff trainer and educator on quality principles and performance improvement topics in addition to other topics requested by staff development (communication, leadership, managerial skills..); I was a member of the taskforce working for ISO and accreditation preparations and follow up.

library assisstant at American univerty of beirut,faculty of health sciences, Health behavior dept.
  • Lebanon
  • July 2002 to June 2004

I worked in the Health Behaviour and education resource unit when i was still an undergraduate student. I was mainly assigned to complete various library work, data entry and office work in addotion to helping students find references.

trainnee at American univerty of beirut -medical center, laboratory
  • Lebanon
  • June 2003 to June 2004

training rotations in all lab sections ( hematology, bacteriology, clinical chemistry, Blood banking, serology, parasitology, pathology and cytogenetics)

Education

Master's degree, Public Health with a concentration on Health Management and Policy
  • at American University of Beirut
  • February 2007

The program provided us with the solid basis of the principles of healthcare management, performance improvement, project management, strategic management in addition to a good exposure to epidemiology and biostatistics, public health and community health and health promotion. it basically equipped us with the right approach and critical thinking for managing various aspects of a healthcare organization. I have been granted 3 graduate assistantship (GA) over all three eligible semesters of the program in recognition of my academic excellence. I have graduated from the program with a GPA of 86.75/100

Bachelor's degree, Medical Laboratory Technology
  • at American University of beirut
  • June 2004

I have graduated from the BS program in Medical Laboratory Technology with distinction as i was on the Dean's honor list for almost all semesters. The program exposed me to a wide and rich knowledge in the medical and healthcare diagnostics and management fields. It provided me the strong basis and reference when i decided to persue my post graduate studies in healthcare management.

Specialties & Skills

Quality Of Care
Research Management
Healthcare Management
Strategic Planning
Computer skills (Microsoft ; visio ; HIS system analysis)
Presentation and training skills

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Project Management Professional (PMP) (Certificate)
Date Attended:
June 2013
Valid Until:
June 2016

Hobbies

  • Travelling and Exploring new countries
    I have lately visited Turkey, India, France and Greece! I usually write reviews of almost all places or facilities i visit. my reviews have large viewership on tripadvisor.
  • Singing and Dancing
    I dont have a pretty beautiful voice but i like to sing when in family occasions with friends and family. Dancing is a passion i have which helps me relieve stress and get out of myself.
  • Reading
    I mainly read articles and reviews related to my professional scheme which includes but not limited to: project managment, healthcare economics, quality managment and safety and others. I also like reading highlights and extraordinary news over the internet.