Customer Relationship Officer, Consumer Finance, Personal Banking
ABU DHAI ISLAMIC BANK
Total years of experience :21 years, 7 Months
Customer Relationship Officer
(1) Small and Medium Establishments:
• Analyze financial statements and credit data in order to determine the degree of risk involved in extending credit or lending money.
• Applying the proper financial ratios, using computer programs, to evaluate how fit the customers’ financial status to the lending department’s scheme.
• Prepare reports that include the degree of risk involved in extending credit or lending money.
• Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
• Comply with credit association and other business representatives to exchange credit information.
• Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
(2) Retail customers:
• Opening accounts.
• Reviewing and analyzing all customer applications related to facilities.
• Credit cards.
• Assist customer in all Bank applications.
• Assist customers in fixed deposit.
• Sales for banks products.
• Preparing and assist customers in LGs applications.
- Obtain Customers satisfaction with regards to timely delivery of invoices
- Develop Guidelines for the Collection process
- Review and approve New Customers Applications to insure proper credit check
- Manage collectors plans to optimize collection targets
- Comply with departmental policies and procedures to reduce the average collection period
- Ensure discounts are applied based on company policy
- Doing accounting transactions A/R
Help customer in the accounts (opening accounts) sales personal loan credit cards car loans accounts inquiry and help the customer in applications working for emirates bank network international emirates islamic bank
Banker
Head Teller
- Determine Cash in the Branch
- Send and Receive Cash from Tellers
- Receiving large Amounts of cash orders from Customers
- Selling and buying local and foreign currencies(large amounts )
- Reconciliation of cash with Tellers
- Responding to VIP customers queries about their statements, accounts or new services of the bank
- Take all opportunities for cross selling of different products to increase sales volume and profitability in marketing Bank products to achieve branch targets and goals.
Teller
- Receiving all cash orders from Customers
- Selling and buying local and foreign currencies
- Issuing and receiving certified checks, remittance
- Issuing and receiving International Transfers
- Responding to all customers queries about their statements, accounts or new services of the bank
- Receiving and delivering cash to authorized persons in the branch to ensure reconciliation of cash
Customer Services Officer
- Opening Accounts
- Credit Cards
- Assist Customer in all Bank Applications
- Assist customers in Fixed Deposit
- Sales for Banks Products
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Marketing Director
Making Marketing research ( for ISD. and our clients )
determine the company targets for short and long terms.
directing marketing and sales teams to reach the targets.
Sales executive
Sales for company products IT. Software, hardware,