Property Management Supervisor
Colliers International
Total years of experience :12 years, 4 Months
and FM operations of portfolio's assets and staff.
- Directing activities, departmental tasks and establishing goals and objectives by setting frequential
contingent progress reports to meet the organization objectives.
- Overlooking records of residential, commercial and parking leases.
- Achieved 97.5% of upfront rent payments within first 5 months of taking over project from just
43.3% - an average annual payment collection record of 7 years. Reduced approximately 73% of
legal cases and converted most to good contracts.
- Proposing additional revenue strategies to owners and implementing on site.
- Assuring the financial targets are met by occupancy rates and other additional revenues.
- Maintaining property records and certifications i.e, Civil / MEP drawings, Civil defense and other
certifications. Furnishing further requirements to acquire ad hoc request of property operations
and structure.
- Preparing strategic and rent forecast report for potential project acquisition biddings.
- Monitoring and reviewing financial ageing i.e, budget, expenses.
- Attending scheduled meetings such as asset quality meetings with property owners for progress
overview, bank reconciliation, and other ad hoc meetings.
- Other reports prepared i.e, Build To Lease (BTL), CapEx, budgeting, yearly milestone etc.
- Maintaining strong inter-department relationships.
- Attending escalated customer service matters and conducting customer satisfactions surveys.
- Conducting scheduled and surprise property inspections to ensure that the assets are maintained,
QHSE guidelines complied by on-site team, hazards are attended as per risk control hierarchy and
preventive, corrective and reactive maintenances are taken place.
- Tracking and reviewing reports of Regulatory and PPMs.
Roles and Responsibilities: A prime role to establish the department, assisting in operational and administration guidelines and workflows. Inception by handover of 4 portfolios consisting 667 units of Mixed use buildings. Further with below roles and responsibilities including and not limited to:
• A POC of Owner, Tenant and FM.
• Operations: Prepare operations flow chart of portfolio prior handover. Identifying areas of enhancements throughout all portfolios and proposing to higher management. Overseeing yearly Milestone tracker, assuring its accomplishment in planned duration.
• Procedure: Established standard department procedure covering mechanism of lease, maintenance, rental collections etc.
• Handover: Organizing complete handover of in unit, common area services and operations of sole owned CM (Community Management) by contractor, developer and former PM (Property Management) from inception - overlooking its progress with assigned property executive.
• Reports: Preparing and reviewing scheduled reports of Tenancy, Maintenance, monetary report and other management reports of self and colleagues.
• Database: Scheduled follow up on database maintenance of Tenancy, common area and in-unit maintenance. (managing)
• Contracts: Following up on tenancy contract renewals on timely manner. Being well versed of the tenancy contract terms and conditions of respective portfolios and staying up to date with Tenancy law amendments.
• Major Tenant Relations: Maintaining relations with major tenants of self and team’s portfolios. Survey of experience from tenants on timely manner. Reconciling tenant issues with regards to all lease and escalated maintenance concerns.
• Maintenance:
i) In Unit: Reviewing quotes assuring items liaising with approved price rate from the owner and cost effective without compromise in quality of job.
ii) Common Area: Reviewing common area FM activities and assets on scheduled reports covering fire alarms, intercoms, lifts, cameras and on-site team performance and security.
• Inspections: Organizing scheduled inspections of properties assuring assets are well maintained.
• Presentations: Acquiring new asset, its specifications, rent forecast prior acquisition. Comparison of owner assets with equivalent assets in the market flow.
• Generating Invoices: Generating Property Management invoices of all PM projects as agreed per Property Management contract on fixed, yearly and monthly calculations.
Working under UAE’s largest community management Three60
Communities managing 2 master communities Marina Square, City Of Lights in Reem Island.
• Promoting properties through digital marketing, open houses, placing banners and contribution in
multiple listing services.
• Acquiring exclusivity to lease properties.
• Additional opportunity was given to manage 2 properties earlier managed by previous Leasing
specialist.
• Staying up-to-date with Market rates and advice clients on mortgages, legal requirements. Advise
lessors/owners on how to make homes more appealing to potential buyers.
• Act as an intermediary in negotiations between Buyers/Tenants and Sellers/Lessors/Owners, generally
representing one or the other.
• Prepare governing documents of representation contracts, purchase agreements, closing statements,
Water and Electricity, deeds and leases.
• Observing a follow up of required maintenance in maintaining property value.
• Following up on record on leases to generate leads and availabilities.
Building relations with Real Estate Developers, Building owners/
Managements and Bank Properties for leasing in the competitive market of downtown Abu Dhabi and
Mohammad Bin Zayed city and Khalifa City.
• Promoting properties through digital marketing, open houses, placing banners and contribution in
multiple listing services.
• Acquiring exclusivity to lease properties.
• Taking over buildings and compounds for management and maintenance.
• Staying up-to-date with Market rates and advice clients on mortgages, legal requirements. Advise
lessors/owners on how to make homes more appealing to potential buyers.
• Act as an intermediary in negotiations between Buyers/Tenants and Sellers/Lessors/Owners, generally
representing one or the other.
• Prepare governing documents of representation contracts, purchase agreements, closing statements,
Water and Electricity, deeds and leases.
• Observing a follow up of required maintenance in maintaining property value.
• Following up on record on leases to generate leads and availabilities.
Building relation with Real Estate Developers, Building owners/
Managements and Bank Properties for leasing in the competitive market of downtown Abu Dhabi and
Mohammad Bin Zayed city.
• Promoting properties through digital marketing, open houses, placing banners and contribution in
multiple listing services.
• Acquiring exclusivity to lease properties.
• Taking over buildings and compounds for management and maintenance.
• Staying up-to-date with Market rates and advice clients on mortgages, legal requirements. Advise
lessors/owners on how to make homes more appealing to potential buyers.
• Act as an intermediary in negotiations between Buyers/Tenants and Sellers/Lessors/Owners, generally
representing one or the other.
• Prepare governing documents of representation contracts, purchase agreements, closing statements,
Water and Electricity, deeds and leases.
• Observing a follow up of required maintenance in maintaining property value.
• Following up on record on leases to generate leads and availabilities.
Receiving assigned details to understand specific criteria of employees required.
- Posting Ads on different social networks and review current database to find best fitting
candidate.
- Arranging interview schedules for shortlisted candidates.
- Collecting day to day updates for client updates.
- Processing documents for selected employees.
- Preparing database for employee required details as per company policy.
courses: Certified Manager of Community Association (CMCA) certification – Under preparation • Certified M-100 of Community Association