Wealth Manager
Globaleye
Total years of experience :16 years, 3 Months
January 2014 - Present
Wealth Manager
Globaleye - Dubai
Role requires self-motivation, flexibility, excellent time management and a strong ethical approach. Lead generation via various channels; networking events, media and cold calling is a key requirement. Once qualified, I meet with the client (generally of high net worth) to review and address their banking and investment opportunities; aligning their needs and expectations seamlessly in order to ensure understanding and realization of both their short term and long term financial goals. The role requires robust financial acumen and investment expertise and, more importantly, excellent interpersonal skills and superior service delivery capabilities.
November 2009 - April 2013
Resort Manager
Ride & Slide Luxury Chalets - France
As the face of Ride & Slide I was the primary point of contact for both potential and current clients. This meant instantly building good rapport with clients from many different walks of life and adapting quickly to meet their expectations and needs. My key role was to facilitate an enjoyable and smooth guest experience and to generate sales and revenue in the form of various offerings from the company. The company targets and caters for a 'high end' clientele and, as such, it was important to ensure a very particular standard was enforced within both the properties and the services offered. Supervision of the resort team and other external guest accommodations played a key role, as did the building / maintaining of good working relationships with other local businesses and suppliers.
December 2007 - October 2009
Branch Manager
T-Mobile - UK
Joining as a Senior Sales Advisor, I consistently met and overachieved against the company assigned KPIs. Although I consistently outperformed my peers; I took the time to coach and help others develop their sales skills. In recognition of these efforts, I was promoted to Branch Manager where I achieved top Area Performance Rankings month on month. This consistency in performance earned me a second promotion to the flagship branch.
As Branch Manager my role was very similar to that of my previous employer (JAG) . However, I was now working for a truly global company and as a result all standards were higher; with a much greater focus on customer service and experience.
September 2006 - December 2007
Media Sales Representative
Newsquest, Wiltshire Times and Star - UK
Business to business sales role selling advertising space into various Newsquest media (print and web based) . This role really allowed me to further develop my sales skills and helped me understand the theory of advertising and its importance; even for global brands such as McDonalds and Coca-Cola. Responsible for circa 35 Key Accounts; the role required stringent self-motivation and time management skills in order to meet strict print / delivery deadlines.
June 2006 - September 2006
Sales Agent (Temporary Position)
ProActive Plus - UK
Business to business sales role with a wide variety of products and clientele; London Wasps RFC, Mann Financial and Price Guides Direct. I was involved at every level of the sales process from initial contact through to closing and maintaining key accounts.
December 2005 - May 2006
Customer Service Representative
NBV Leisure - France
Situated in the Meribel-Mottaret ski resort in the French Alps, I was responsible for the smooth running of an 18 person ski chalet on a day to day basis; the goal being to manage and exceede client expectations. My key tasks consisted of guest relations (dealing with both complaints and compliments), liaising with ski schools and suppliers, the promotion of NBV for future bookings and the general welfare of each client.
June 2003 - December 2005
Branch Manager
JAG Communications ltd - UK
My role comprised all general duties of a retail sales manager; day to day running of the branch, POS and stock control, profit and loss statements, staff recruitment/training and payroll/ rotas, ensuring deadlines are met to the highest standards at all times. I was also responsible for liaising with sales managers and network reps, the promotion and marketing of the JAG brand throughout the local area, maintaining HASAW and ensuring customer satisfaction at all times.
November 2002 - May 2003
Course Co-ordinator
Interski - Italy
Based in the ski resort of Courmayer in Northern Italy, I was the main liaison between the client and the hotel, ski schools and service providers and responsible for selling, scheduling, executing and closing the various offerings. In doing so, my responsibilities covered a wide variety of planning and logistical tasks; with the primary objective of maintaining client satisfaction at all times.
June 1999 - November 2002
Senior Sales Advisor
Orange Retail PLC - UK
Role entailed the personal selling and general marketing of Orange. Responsibilities included assisting the manager with tasks such as till training, managing and allocating tasks, banking procedures, and the opening / closing of the branch in addition to the routine tasks of a customer service assistant.
October 1997 - June 1999
Assistant Manager
Bonus Print PLC - UK
Whilst at Bonus Print, I was promoted from Lab/ Sales Assistant to Assistant Manager. I took on the role and naturally my duties broadened. This also made me responsible for the co-ordination and implementation of action plans involving payroll, staff training and the operation/maintenance of photographic processing equipment (which included hazardous chemicals) . I also held the important task quality control auditor and made sure deadlines were met at all times.