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Inoka PATHIRANA, Senior Sales Executive.

Inoka PATHIRANA

Senior Sales Executive.

CMA CGM shipping line

Location
United Arab Emirates - Dubai
Education
High school or equivalent,
Experience
11 years, 5 Months

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Work Experience

Total years of experience :11 years, 5 Months

Senior Sales Executive. at CMA CGM shipping line
  • United Arab Emirates - Dubai
  • September 2013 to January 2015

•  Target & secure New Customers for the Company.
 Meeting new & existing customers on daily basis.
 Provide timely support and information to customers enquiries and issues
 Co-ordinate with liner principals and internal departments
 Elevate potential problems and opportunities for improvement to the management.
 Any other related duties/projects assigned by Manager from time to time to meet business exigencies.
 follow up on overdue payments from clients
 Seek and explore the opportunities that could expand and grow sales.
 Sending routing orders for the existing bookings.
 Sending sales leads to agents.
 Attending exhibitions to meet overseas and local customers
 Updating customers sailing / status of their shipments
 Prepare weekly/monthly sales reports to the management
CRM Updation on daily basis.
 Quotations & tenders
 Gathering market information.
 Guiding customer service team.

Senior customer service executive at Inchcape shipping company
  • United Arab Emirates - Dubai
  • July 2011 to April 2013

 Tele sales - Secure New Customers for the Company and serving existing customers.
 Guiding & supporting sales and customer service team on day-to-day activities.
 Provide timely support and information to customers enquiries and issues;
 Co-ordinate with liner principals, worldwide agents and internal departments
 Elevate potential problems and opportunities for improvement to the management.
 Any other related duties/projects assigned by Manager from time to time to meet business exigencies.
 Assist credit controllers to follow up on overdue payments from clients
 Seek and explore the opportunities that could expand and grow sales and operation locally and regionally
 Booking & allocation of space for the existing clients.
 Making & Sending Release orders to customers.
 Ensuring full space utilization bookings on every vessel
 Updating customers sailing of their shipments
 Updating the Operations & the Vessel Planners with the booking forecasts & the Load list finalization
 Prepare weekly/monthly loading reports to the management
 Quotations & tenders
 Guiding import & export customer service team.

Senior customer service executive at Star shipping services llc
  • United Arab Emirates - Dubai
  • April 2006 to June 2011

 New Customers for the Company (tele sales) and handling key corporate accounts.
 Identifying & calling prospective clients in order to secure the business
 Provide timely support and information to customers enquiries and issues; ensure timely response within the desired service levels
 Co-ordinate with liner principals, worldwide agents, internal departments
 Assist credit controllers to follow up on overdue payments from clients
 Booking & allocation of space for the existing clients
 Updating customers sailing of their shipments
 Updating the Operations & the Vessel Planners with the booking forecasts & the Load list finalization
 Prepare weekly/monthly loading reports.
 Preparing monthly reports to the management
 Supporting & assisting sales team to secure bookings.


Heading Freight forwarding Customer Service department

 Coordinating with shipping lines & airlines for the sea freights, airfreight rates fillings, bookings, load list & status of shipments.
 Prepare and send the customer with all the Routing order details regarding the dispatch of goods like way bill no., estimated date of arrival, etc once the shipment has been booked with the carriers.
 Update the job file and check for all relevant documents, chargeable services and costs before forwarding the file to operations
 Liaise with Airlines, Shipping lines, transporters, operations team in order to regularly update the customer on the status of shipments from the time of booking until delivery to the consignee.

Customer Service Executive at Freight links international
  • Sri Lanka - Colombo 2
  • April 2003 to February 2006

 Canvass New Customers for the Company - Imports Marketing
 Tele sales / outdoor sales
 Weekly Consolidations (Sea & Air) from Fareast, UK, USA
 Rate Negotiations & Correspondence with Shipping Lines
 Correspondence with Overseas Agents
 Served Existing Customers
 Monthly Reports
 Achieved monthly sales targets

Education

High school or equivalent,
  • at st anthonys colleage
  • April 2003
High school or equivalent,
  • at st anthonys colleage
  • April 2003
High school or equivalent, Business studies
  • at St. Anthony's Girls' College
  • January 2003

• Passed G.C.E Advanced Level in 2003 (St. Anthony's Girls' College, Kandy, Sri Lanka) A - Business studies C - Accounting C - Economics

High school or equivalent, English, Mathematics
  • at St. Anthony's Girls' College
  • January 2000

• Passed G.C.E Ordinary Level with Distinctions for all subjects in 2000. (St. Anthony's Girls' College, Kandy, Sri Lanka) • Distinction ("D") passes for all subjects: English, Mathematics, Science, Sinhala, Social Studies, Home Science, and Dancing & Home Science

Specialties & Skills

Customer Service
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Customer Interactions
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Team Management
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ASSISTING SALES
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CLIENTS
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CORPORATE ACCOUNTS
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CORRESPONDENCE
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CREDIT
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CUSTOMER SERVICE
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DISPATCH
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FILE
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FORECASTS
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FREIGHT FORWARDING
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customer service
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Languages

English
Expert

Training and Certifications

Bills of Lading / IMDG & INCO Terms (Training)
Training Institute:
Dubai Shipping Agents Association
Date Attended:
April 2008
customer service (Training)
Training Institute:
freight links
Date Attended:
February 2004