Inoka PATHIRANA

•  Target & secure New Customers for the Company.
 Meeting new & existing customers on daily basis.
 Provide timely support and information to customers enquiries and issues
 Co-ordinate with liner principals and internal departments
 Elevate potential problems and opportunities for improvement to the management.
 Any other related duties/projects assigned by Manager from time to time to meet business exigencies.
 follow up on overdue payments from clients
 Seek and explore the opportunities that could expand and grow sales.
 Sending routing orders for the existing bookings.
 Sending sales leads to agents.
 Attending exhibitions to meet overseas and local customers
 Updating customers sailing / status of their shipments
 Prepare weekly/monthly sales reports to the management
CRM Updation on daily basis.
 Quotations & tenders
 Gathering market information.
 Guiding customer service team.

 Tele sales - Secure New Customers for the Company and serving existing customers.
 Guiding & supporting sales and customer service team on day-to-day activities.
 Provide timely support and information to customers enquiries and issues;
 Co-ordinate with liner principals, worldwide agents and internal departments
 Elevate potential problems and opportunities for improvement to the management.
 Any other related duties/projects assigned by Manager from time to time to meet business exigencies.
 Assist credit controllers to follow up on overdue payments from clients
 Seek and explore the opportunities that could expand and grow sales and operation locally and regionally
 Booking & allocation of space for the existing clients.
 Making & Sending Release orders to customers.
 Ensuring full space utilization bookings on every vessel
 Updating customers sailing of their shipments
 Updating the Operations & the Vessel Planners with the booking forecasts & the Load list finalization
 Prepare weekly/monthly loading reports to the management
 Quotations & tenders
 Guiding import & export customer service team.

 New Customers for the Company (tele sales) and handling key corporate accounts.
 Identifying & calling prospective clients in order to secure the business
 Provide timely support and information to customers enquiries and issues; ensure timely response within the desired service levels
 Co-ordinate with liner principals, worldwide agents, internal departments
 Assist credit controllers to follow up on overdue payments from clients
 Booking & allocation of space for the existing clients
 Updating customers sailing of their shipments
 Updating the Operations & the Vessel Planners with the booking forecasts & the Load list finalization
 Prepare weekly/monthly loading reports.
 Preparing monthly reports to the management
 Supporting & assisting sales team to secure bookings.


Heading Freight forwarding Customer Service department

 Coordinating with shipping lines & airlines for the sea freights, airfreight rates fillings, bookings, load list & status of shipments.
 Prepare and send the customer with all the Routing order details regarding the dispatch of goods like way bill no., estimated date of arrival, etc once the shipment has been booked with the carriers.
 Update the job file and check for all relevant documents, chargeable services and costs before forwarding the file to operations
 Liaise with Airlines, Shipping lines, transporters, operations team in order to regularly update the customer on the status of shipments from the time of booking until delivery to the consignee.

 Canvass New Customers for the Company - Imports Marketing
 Tele sales / outdoor sales
 Weekly Consolidations (Sea & Air) from Fareast, UK, USA
 Rate Negotiations & Correspondence with Shipping Lines
 Correspondence with Overseas Agents
 Served Existing Customers
 Monthly Reports
 Achieved monthly sales targets