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Inoka PATHIRANA, Senior Sales Executive.

Inoka PATHIRANA

Senior Sales Executive.·CMA CGM shipping line

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 11 years, 5 months

Senior Sales Executive.

September 2013 - January 2015

CMA CGM shipping line

Dubai, United Arab Emirates

September 2013 - January 2015

•  Target & secure New Customers for the Company.
 Meeting new & existing customers on daily basis.
 Provide timely support and information to customers enquiries and issues
 Co-ordinate with liner principals and internal departments
 Elevate potential problems and opportunities for improvement to the management.
 Any other related duties/projects assigned by Manager from time to time to meet business exigencies.
 follow up on overdue payments from clients
 Seek and explore the opportunities that could expand and grow sales.
 Sending routing orders for the existing bookings.
 Sending sales leads to agents.
 Attending exhibitions to meet overseas and local customers
 Updating customers sailing / status of their shipments
 Prepare weekly/monthly sales reports to the management
CRM Updation on daily basis.
 Quotations & tenders
 Gathering market information.
 Guiding customer service team.

Company industry:
Shipping
Job role:
Sales

Senior customer service executive

July 2011 - April 2013

Inchcape shipping company

Dubai, United Arab Emirates

July 2011 - April 2013

 Tele sales - Secure New Customers for the Company and serving existing customers.
 Guiding & supporting sales and customer service team on day-to-day activities.
 Provide timely support and information to customers enquiries and issues;
 Co-ordinate with liner principals, worldwide agents and internal departments
 Elevate potential problems and opportunities for improvement to the management.
 Any other related duties/projects assigned by Manager from time to time to meet business exigencies.
 Assist credit controllers to follow up on overdue payments from clients
 Seek and explore the opportunities that could expand and grow sales and operation locally and regionally
 Booking & allocation of space for the existing clients.
 Making & Sending Release orders to customers.
 Ensuring full space utilization bookings on every vessel
 Updating customers sailing of their shipments
 Updating the Operations & the Vessel Planners with the booking forecasts & the Load list finalization
 Prepare weekly/monthly loading reports to the management
 Quotations & tenders
 Guiding import & export customer service team.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Senior customer service executive

April 2006 - June 2011

Star shipping services llc

Dubai, United Arab Emirates

April 2006 - June 2011

 New Customers for the Company (tele sales) and handling key corporate accounts.
 Identifying & calling prospective clients in order to secure the business
 Provide timely support and information to customers enquiries and issues; ensure timely response within the desired service levels
 Co-ordinate with liner principals, worldwide agents, internal departments
 Assist credit controllers to follow up on overdue payments from clients
 Booking & allocation of space for the existing clients
 Updating customers sailing of their shipments
 Updating the Operations & the Vessel Planners with the booking forecasts & the Load list finalization
 Prepare weekly/monthly loading reports.
 Preparing monthly reports to the management
 Supporting & assisting sales team to secure bookings.


Heading Freight forwarding Customer Service department

 Coordinating with shipping lines & airlines for the sea freights, airfreight rates fillings, bookings, load list & status of shipments.
 Prepare and send the customer with all the Routing order details regarding the dispatch of goods like way bill no., estimated date of arrival, etc once the shipment has been booked with the carriers.
 Update the job file and check for all relevant documents, chargeable services and costs before forwarding the file to operations
 Liaise with Airlines, Shipping lines, transporters, operations team in order to regularly update the customer on the status of shipments from the time of booking until delivery to the consignee.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Customer Service Executive

April 2003 - February 2006

Freight links international

Colombo 2, Sri Lanka

April 2003 - February 2006

 Canvass New Customers for the Company - Imports Marketing
 Tele sales / outdoor sales
 Weekly Consolidations (Sea & Air) from Fareast, UK, USA
 Rate Negotiations & Correspondence with Shipping Lines
 Correspondence with Overseas Agents
 Served Existing Customers
 Monthly Reports
 Achieved monthly sales targets

Company industry:
Shipping
Job role:
Customer Service and Call Center

Education

st anthonys colleage

April 2003

April 2003

High school or equivalent,

Sri Lanka

st anthonys colleage

April 2003

April 2003

High school or equivalent,

Sri Lanka

St. Anthony's Girls' College

January 2003

January 2003

High school or equivalent, Business studies

Sri Lanka

• Passed G.C.E Advanced Level in 2003 (St. Anthony's Girls' College, Kandy, Sri Lanka) A - Business studies C - Accounting C - Economics

St. Anthony's Girls' College

January 2000

January 2000

High school or equivalent, English, Mathematics

Sri Lanka

• Passed G.C.E Ordinary Level with Distinctions for all subjects in 2000. (St. Anthony's Girls' College, Kandy, Sri Lanka) • Distinction ("D") passes for all subjects: English, Mathematics, Science, Sinhala, Social Studies, Home Science, and Dancing & Home Science

Skills

Customer Service
Expert
Customer Service
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Team Management
Expert
Team Management
Expert
ASSISTING SALES
Intermediate
ASSISTING SALES
Intermediate
CLIENTS
Expert
CLIENTS
Expert
CORPORATE ACCOUNTS
Intermediate
CORPORATE ACCOUNTS
Intermediate
CORRESPONDENCE
Expert
CORRESPONDENCE
Expert
CREDIT
Intermediate
CREDIT
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DISPATCH
Intermediate
DISPATCH
Intermediate
FILE
Intermediate
FILE
Intermediate
FORECASTS
Intermediate
FORECASTS
Intermediate
FREIGHT FORWARDING
Intermediate
FREIGHT FORWARDING
Intermediate
customer service
Expert
customer service
Expert
Customer Service
Expert
Customer Service
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Team Management
Expert
Team Management
Expert

Languages

English
Expert

Training and Certifications

Training
Bills of Lading / IMDG & INCO Terms
Dubai Shipping Agents Association
Apr 2008
customer service
freight links
Feb 2004