James Joseph, Head Of Operation Services  - Hospitality

James Joseph

Head Of Operation Services - Hospitality

Alshaya

Location
Kuwait - Al Kuwait
Education
Bachelor's degree, Hotel Management
Experience
24 years, 4 Months

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Work Experience

Total years of experience :24 years, 4 Months

Head Of Operation Services - Hospitality at Alshaya
  • Kuwait - Al Kuwait
  • My current job since February 2023

Head of function, leading a team that acts as the conduit between brands and central support functions that make life easier for brands so they can focus on the guest & their teams to drive profitable sales.

Aligning corporate & functional activity to the Divisional Strategy ensures operational simplicity & consistency, clear and engaging communication, and delivery of Divisional projects by empowering our teams to deliver change

The below Key Performance Areas include but are not limited to:

1. Leading Operational Services To Improve
Divisional Efficiencies & Performance.

2. Hospitality Division Strategic Consolidation &
Alignment.

3. Building Relationships & Stakeholder
Management To Enable Change.

4. Alignment & collaboration across the Division.

5. Enabling Engagement to Make Hospitality The
Best Place To Work.

Regional Operations Service Manager at M. H. Alshaya Company
  • Kuwait - Al Kuwait
  • January 2021 to January 2023

Responsible for ensuring operational processes and procedures are simple, consistent & efficient to allow focused delivery & implementation across the Hospitality division in multiple markets.

Leading a team, identifying risks & opportunities to trading with a solutions-based approach, making life easier for our teams in the Restaurants & Parks to focus on the guests.

The below Key Performance Areas include but are not limited to:

1. Identify risks to day-to-day trading &
opportunities in Restaurant & Park Operations.

2. Tailor initiatives & launches so operational
processes are “fit for food” implementation.

3. Simplify & de-task operational processes to
Enable Our Restaurant & Park Teams To Spend
More Time With Guest.

4. Present & communicate in a clear & compelling
way to ensure change.

Operations Manager- Food at M. H. Alshaya Company
  • Kuwait - Al Farawaniyah
  • April 2019 to January 2021

Managing 2 well-known Italian brands ‘400 Gradi’ an authentic Italian Restaurant known for ‘World’s Best Pizza as well as ‘Spontini’ ‘Slice of Pizza that Italians Queue for’
• Inspire and motivate the team to deliver outstanding results
• Focused on operational excellence and consistently maintaining high-quality products & team building
• Planned and prepare for the opening of the new location
• Plan and prepare for new menu/LTO launch
• Set up standards to measure product quality, control stock loss wastages, write off, etc.
• Engage with Host Brands and shared all best practices and implementation
• Managing all aspects of restaurant operations, best practices, and managing business cost-effective way
• Overseeing the supervision of employees, performance and personal development, and their training
• Maintaining a clean, professional, and safe working environment.
• Ensure to serve high-quality food, outstanding guests experience and create raving fans.
• Planning and coordinating project work.
• Dealing with HR issues and management level
• Budgeting and P&L accountability
• Coordinate with support functions, recruitment, supply chain, cost control, and audit functions

Operation Support Manager - Food at M. H. Alshaya Company
  • Kuwait - Al Kuwait
  • October 2014 to March 2019

Manage the strategic reporting of the Commercial activities for Food Services (Food Retail Division) within the region. Assist with the development and implementation of new brands, new markets, and new store openings in the Food Services Division

Area Manager at M. H. Alshaya Company
  • Kuwait - Al Kuwait
  • October 2010 to September 2014

• Lead store teams to achieve their sales targets shrinkage targets and control operational costs
to meet the Business Plan.
• Maximize the potential of Store Management and Employees through performance
management, coaching, and identifying development opportunities to ensure all stores are
staffed correctly including succession planning and ongoing monitoring of manpower planning
• Contribute to all aspects of business development including new store openings in MENA, UK & Turkey
• Ensure internal and external customer service is excellent through brand-specific and
companywide training initiatives
• Efficiently conduct detailed market research and feasibility study to analyze the latest market
trends and track the competitor’s activities thereby providing valuable inputs to streamline the marketing and brand visibility strategies.

Training Manager - Pinkberry at M. H. Alshaya Company
  • Kuwait - Al Kuwait
  • June 2009 to October 2010

Work closely with management in assessing training/development requirements & consult with guests in order to manage expectations & consistently manage company standards.
• In consultation with brand/operations teams, identify key focus areas for product and brand awareness training
• Develop a training schedule to meet the identified needs and ensure consistency of approach across all markets
• Develop strong links with host brand and local suppliers to source materials and adapt them to maximize their impact in the chosen market
• Take every opportunity to assist in monitoring / supporting store and head office employees’ product awareness, and to participate in operations / function management field coaching or briefings with the aim of developing strong brand identity.
• Work with the support functions team members, and Host brand to lead the implementation of specified brand initiatives through tight projects management, co operations & team work.
• Coaching and training the entire team in Pinkberry standards and support the opening of the stores across MENA, UK and Turkey.

Lead Barista / Assistant Manager / Store Manager in Starbucks Coffee at M. H. Alshaya Company
  • Kuwait - Al Kuwait
  • September 2001 to May 2009

• Ensure to meet the set targets and successfully launch other products & achieved the bottom line of the business by implementing company strategies.
• Carry out maintaining store stock availability by updating Par level & forecasting orders & applying FIFO.
• Lead efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence.
• Actively involved in conducting all store operational, learning, Financial, Merchandising, and Health & Safety audits & prepare store action plans to comply with the store operating procedures.

Senior Waiter at 'The Resort ' Five star Hotel
  • India - Mumbai
  • February 2000 to August 2001

•Supervisory role at events, in charge of set up, staff, running of event and reporting back to events manager
• Working as a team member to provide efficient service to guests in often fast paced and busy environments
• Responsibilities included bringing up stock and preparing restaurant and bar for service hours as well as overseeing service in the restaurant

Education

Bachelor's degree, Hotel Management
  • at Dr.MV Shetty College
  • April 1999

Studying in detail about all departments of a Hotel industry including accounts, Food safety & Hygiene and maintenance. One month training at leading five star Hotels.

Bachelor's degree, Business Administration And Hospitality Management
  • at Mangalore University
  • April 1999

Specialties & Skills

Annual Budgets
Development Of People
Customer Loyalty
People Management
Problem Solving
Store Operation, Costing, Risk Analysis, Budgeting, Contract & Vendor Negotiations Expert More than
Communication & Interpersonal skills, Strong Analytical and Problem Solving Skills
Quality Control & Quality Assurance Procedures( Food Handling)
Implementation of policies and regulations, Team Building, Leading & Motivational skills
Ability to work in Physically and Mentally Demanding environments, IT skills(MS-office, Internet app
Team Work

Languages

English
Expert
Hindi
Expert
Arabic
Beginner

Training and Certifications

PMT (Training)
Training Institute:
By Alshaya
Date Attended:
April 2014
Duration:
40 hours
Manager of the Quarter (Certificate)
Date Attended:
March 2007

Hobbies

  • Swimming , Driving & Foot ball